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Job Title Senior Implementations Advisor, Merchant Fraud Products
About your role: We're looking for a Senior Implementations Advisor to lead complex client implementations of merchant fraud products. In this role, you'll partner with internal teams and client stakeholders to plan, execute, and deliver implementations that meet scope, timeline, and quality expectations, while helping clients adopt capabilities that reduce fraud risk and improve operational outcomes.
What you'll do: - Lead end-to-end implementation delivery for merchant fraud products, including discovery, requirements, configuration, testing, implementation, and transition.
- Serve as the primary implementation point of contact for client stakeholders, coordinating deliverables, timelines, risks, and dependencies.
- Partner with Product, Engineering, Professional Services, Risk/Fraud SMEs, and other support teams to drive issue resolution and keep delivery on track.
- Develop and maintain project artifacts (implementation plan, RAID log, status reporting, test plans, cutover plan, training/adoption materials).
- Validate data mapping and integration requirements (as applicable), and coordinate technical activities across client and internal teams.
- Lead user acceptance testing (UAT) planning and execution; ensure defects are tracked, prioritized, and resolved.
- Manage change control and scope governance; communicate trade-offs and recommendations in a straightforward way.
- Support client readiness activities, including operational procedures, fraud/risk workflow alignment, and go-live criteria.
- Contribute to continuous improvement by refining implementation playbooks, templates, and best practices for merchant fraud deployments.
- Mentor junior implementation team members and provide delivery leadership on complex engagements.
- Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
Experience you'll need to have: - Bachelor's Degree (preferably Computer Science or Engineering) or equivalent combination of experience, education and military.
- 7+ years of experience in client implementations, onboarding, or professional services for SaaS, payments, risk, or fraud solutions.
- Demonstrated experience leading complex, cross-functional implementations with external clients.
- Strong project management skills (planning, risk management, stakeholder management, and executive-ready communication).
- Working knowledge of merchant fraud concepts (e.g., chargebacks, dispute workflows, rules/thresholds, identity and transaction risk signals).
- Experience coordinating technical workstreams (APIs/integrations, data exchange, testing, environments), even if not hands-on coding.
- Proven experience managing schedules, funding, and prioritization for fraud-related projects, including delivery of medium-sized or complex initiatives.
- Strong written and verbal communication skills, with the ability to engage effectively with leadership, clients, and external partners.
- Demonstrated ability to manage multiple projects in a fast-paced environment while navigating ambiguity with strategic focus and follow-through.
- A self-starter mindset with a track record of independently resolving issues and driving results.
Experience that would be great to have: - Experience implementing fraud tools in merchant acquiring, gateways, e-commerce, or card-not-present environments.
- Familiarity with chargeback/dispute ecosystems and operational processes.
- Relevant certifications (PMP, CSM, or equivalent).
How you'll work: - This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- This role requires use of a computer and audio equipment.
Sponsorship: - You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv: - Fuel Your Life program to support your physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers' extra effort with points redeemable for rewards
- Eight Employee Resource Groups to foster a collaborative culture and expand your network
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Medical, dental, vision, life, and disability insurance options available from day one
- Retirement planning and discounted shares with the Employee Stock Purchase Plan
- Tuition assistance and reimbursement program
- Paid parental, caregiver, and military leave
#LI-SH2
Salary Range: $90,000.00-$126,000.00
These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv's Disability Accommodation Policy for additional information.
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