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Site Support

Bedford, IN, US • Posted 2 days ago • Updated 10 hours ago

Full Time

On-site

SAIC

Fitment

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Job Details

Skills

Security Clearance
Interfaces
IT Operations
Remote Access
Network
Mobile Devices
Technical Support
Debugging
Laptop
Servers
Printers
AV
Audiovisual
VTC
Product Optimization
Computer Hardware
Software Engineering
Customer Support
Conflict Resolution
Problem Solving
Active Directory
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2611115

Location: Bedford, IN, US

Date Posted: 2026-04-07

Category: Information Technology

Subcategory: Site Support

Schedule: Full-Time

Shift: Day Job

Travel: Yes - 10% of the time

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: ORA_ON_SITE

Description

SAIC has an opening for an Information Technology Site Support position in Bedford, IN. This IT position interfaces daily with all employees assigned to a designated work location to support the employee and customer IT requirements and issues. This role ensures seamless IT Operations at designated sites and assists with remote access needs. This onsite position is responsible for supporting three locations in and around the Bedford, IN area.

Responsibilities include:

Oversight and integration support of existing hardware, software, network configurations and new system initiatives for all sites within area of responsibility.
Key interface for user support on new accounts, imaging and issuing new desktop & laptop, phone and mobile devices and software needs.
IT Support for diagnosing, troubleshooting, repairing and debugging laptop & desktop, servers, networks, phones, printers, AV, VTC, and Software systems.
Make recommendations to customers on IT related questions based on provided requirements.
Communicates highly technical information to both technical and non-technical personnel.
Participates in development of information technology and infrastructure projects.
Will support across multiple site locations, as well as remote and offsite employee issues.
Coordinate with external vendors on hardware & software issues.
Identifies areas requiring product improvement and approves & implements upgrades and hardware or software engineering change orders.
Provides feedback and customer support regarding product performance problems and suggested solutions which may require product exchanges or more complex problem solving.

Qualifications

AA Degree in related discipline and 1+ year related experience, or a high school diploma and 2+ years related experience with relevant certification.

Experience with Active Directory.
Experience troubleshooting remotely.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2611115
Posted 2 days ago

Company Info

About SAIC

SAIC® is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets include secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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