SCC - ServiceNow Developer (809838)

SCC - ServiceNow Developer (809838)

Richmond VA

12+ Months

Web Cam Interview Only

Hybrid

The State Corporation Commission (SCC) is seeking a ServiceNow Developer to design, build, and enhance scalable solutions across the ServiceNow platform. The role emphasizes secure API integrations, custom development, intuitive user experiences, and IT Service Management (ITSM), with additional ServiceNow domain and artificial intelligence experience valued.

Responsibilities Include:

Design, develop, test, deploy, and maintain ServiceNow applications and platform enhancements

Build secure, reliable integrations using REST, SOAP, webhooks, Integration Hub, MID Server, and related technologies

Develop scripted REST APIs, business rules, script includes, client scripts, UI policies, and Flow Designer workflows

Configure and extend ITSM capabilities, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and CMDB

Create intuitive, accessible experiences across Employee Center, Service Portal, workspaces, forms, catalogs, and mobile

Partner with stakeholders, product owners, architects, and support teams to translate requirements into technical solutions

Troubleshoot complex platform, integration, data, and performance issues

Apply development standards, security controls, automated testing, code review, source control, and release-management practices

Develop reusable components and documentation; support upgrades and releases; and evaluate AI and automation opportunities

Skill Matrix:

ServiceNow development and configuration Required 4 Years

JavaScript and ServiceNow client-side and server-side scripting Required 3 Years

API integration design, security, and troubleshooting Required 2 Years

REST/SOAP, JSON/XML, OAuth 2.0, authentication, logging, and monitoring

Required 2 Years

ServiceNow ITSM processes and modules Required 2 Years

Flow Designer, Integration Hub, Service Catalog, ACLs, and automated testing

Required 2 Years

ServiceNow data models, tables, reference relationships, and CMDB Required 2 Years

User-centered solution design, accessibility, security, and maintainability Required 2 Years

Testing, code review, source control, and release-management practices Required 2 Years

Analytical, troubleshooting, documentation, and communication skills Required 3 Years

Collaboration with technical and non-technical stakeholders Required 3 Years

Employee Center, Service Portal, UI Builder, and configurable workspaces Required 2 Years

ServiceNow AI: Now Assist, generative AI, Predictive Intelligence, Virtual Agent, or AI Search

Required 2 Years

Enterprise integrations; accessibility; CSA/CAD/CIS-ITSM/ITIL certification Required 2 Years

Other ServiceNow domains: ITOM, CSM, HRSD, IRM/GRC, or App Engine

Desired

2

Years

Automated deployment pipelines, Agile delivery, and DevOps practices

Desired

2

Years