Description
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for end users within a financial services environment in Tucson, Arizona. This Long-term Contract position is ideal for someone who enjoys resolving desktop and system issues, supporting daily operations, and delivering responsive service with professionalism. The role focuses on troubleshooting Microsoft Windows environments, managing user access, and handling support requests efficiently while maintaining a positive user experience.
Responsibilities:
Provide first-line and deskside technical support for hardware, software, and operating system issues affecting end users.
Diagnose and resolve problems in Microsoft Windows 10 environments, escalating more complex incidents when necessary.
Manage user account support tasks in Active Directory, including access updates, password assistance, and account maintenance.
Respond to service desk tickets in a timely manner, document resolutions clearly, and keep issue records up to date.
Perform routine troubleshooting for desktops, laptops, peripherals, and common business applications.
Assist users with system access, workstation setup, and general technical questions to minimize downtime.
Support standard desktop maintenance activities such as software installs, configuration updates, and issue verification.
Requirements
Experience providing help desk or desktop support in a business environment.
Working knowledge of Active Directory for basic user account and access-related support.
Hands-on experience supporting Microsoft Windows and Windows 10 systems.
Ability to perform basic troubleshooting for desktop hardware, software, and user access issues.
Familiarity with service desk ticketing workflows and incident documentation practices.
Strong communication skills with the ability to support users clearly and effectively.
Ability to manage multiple support requests while maintaining attention to detail and follow-through.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 00210-0013531136
- Posted 10 hours ago
