Help Desk/Desktop Support Analyst

Description

We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Lorain, Ohio. In this role, you will provide essential technical support to ensure the smooth operation of our IT systems across multiple locations. This is a long-term contract position within the non-profit sector, offering the opportunity to contribute to meaningful organizational goals while honing your technical expertise.

Responsibilities:
Deliver timely and effective technical support to end users, addressing hardware, software, and network-related issues.
Manage and resolve service desk tickets, ensuring efficient problem-solving and user satisfaction.
Administer and maintain Active Directory, including user account setups and permissions.
Perform routine troubleshooting for Microsoft Windows systems and other IT infrastructure.
Collaborate with internal teams and external vendors to diagnose and resolve technical challenges.
Monitor and manage IT assets and inventory to maintain accurate records.
Implement and support system upgrades and installations to enhance technology performance.
Ensure system security by adhering to established protocols and performing necessary updates.
Create and standardize IT processes and documentation to improve operational efficiency.
Provide training and guidance to users on best practices and system usage.

Requirements

Proficiency in Active Directory management and administration.
Hands-on experience with Microsoft Windows 10 and related systems.
Strong troubleshooting skills to resolve hardware, software, and network issues.
Familiarity with service desk ticketing systems and workflows.
Knowledge of Microsoft Windows operating systems and associated tools.
Ability to work collaboratively with teams and communicate effectively with users.
Detail-oriented approach to managing IT assets and maintaining documentation.
Commitment to staying updated on industry trends and emerging technologies.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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