Tops Skills:
1. NICE CXone, Studio Coding, IVR Flow, On-prem to cloud Migrations.
2. Omilia Conversational IVR, AI
3. API, Integrations
4. Nice CCaaS NICE, COE, Practice work, RFP and SOW work, Mentoring, Growing the Practice. Job Description: Job Description/ Responsibilities Primary Skills: NICECXOne developer for Implementation 5+ years of experience with NICE InContact and/or NICE CXone.
5+ years of experience working with RESTful Webservices / APIs.
3+ years of experience scripting in NICE CXOne Studio.
Strong conflict management skills with the ability to navigate and resolve issues.
Excellent organizational communication skills, both written and verbal.
Proven ability to collaborate and work effectively in a team environment.
Experience in creating contact center dashboards.
Omilia AI experience Here is a better description of the scope - Expert level experience with development and configuring Omilia flows. Ongoing design and support of OCP integrations with external systems such as NiCE CXOne and other company DBs/APIs. Knowledge with OCP reporting, analytics, and ongoing administration Responsibilities:
Serve confidently in a client-facing role, managing multiple stakeholders effectively.
Coordinate and Discover, Requirements Gathering, Design, Plan, execute release planning, development, testing, and deployment of IVR flows and Migrations from On-prem Cisco to CCaaS across multiple LOB s.
Design and build call flows, chat solutions, and backend system integrations using APIs.
Provide Subject Matter Expertise (SME) for NICE BU, contributing to solution design and optimizing network solutions.
Design and implement skills-based routing for voice, chat, email, and SMS contact center technology.
Collaborate with the architecture team to design, develop, and integrate APIs.
Translate business requirements into technical requirements, preparing design documents for application development.
Provide troubleshooting support and technical assistance for scripting and system issues.
Work with cloud-based SaaS/PaaS/IaaS providers and virtualized systems, including application servers, databases, and network infrastructure.
Coordinate issue resolution and communication with technical teams in case of problems.
Review support tickets with agency leadership and oversee the resolution of support questions related to agency tickets.
Ongoing design and support of OCP integrations with external systems such as NiCE CXOne and other company DBs/APIs. Knowledge with OCP reporting, analytics, and ongoing administration
Omilia AI experience Here is a better description of the scope - Expert level experience with development and configuring Omilia flows. Ongoing design and support of OCP integrations with external systems such as NiCE CXOne and other company DBs/APIs. Knowledge with OCP reporting, analytics, and ongoing administration
Act as an SME, guiding team members in designing and achieving requested IVR enhancements
Never miss an opportunity! Create an alert based on the job you applied for.
