Job Title:
Location: REMOTE
Duration: 12 months
Type: Contract W2
JOB DISCRIPTION:-
Contract & Operations Manager
Frontier Multifamily
About Us
We are a highly collaborative, diverse, and entrepreneurial team focused on transforming how Frontier serves the Multifamily market. As we continue to grow rapidly, this is a critical year for our Multifamily organization with ambitious sales goals and strategic executive-level initiatives underway.
At Frontier, we pride ourselves on delivering results while fostering a positive, engaging, and supportive team culture.
Position Overview
We are seeking an experienced and proactive Contract & Operations Manager to join our Multifamily team. This is a unique hybrid role combining contract management, operational excellence, process improvement, and cross-functional collaboration.
This position will initially function as an individual contributor role with future leadership growth potential. The ideal candidate will have strong experience in contract lifecycle management, stakeholder communication, process optimization, and customer-focused operations.
The candidate will be responsible for drafting, reviewing, negotiating, and managing a variety of commercial agreements, while also supporting operational initiatives, process improvements, and customer success programs.
Key Responsibilities
Contract Management
- Serve as the primary point of contact for Frontier Multifamily contract-related matters
- Draft, review, negotiate, and manage contracts throughout the full lifecycle
- Handle a variety of agreements including:
- Internet/Voice/Video service agreements
- Amendments
- Renewals
- Assignments & assumptions
- Terminations
- Review contract redlines and collaborate with internal and external legal counsel
- Prepare and distribute agreements through DocuSign or Adobe Sign platforms
- Maintain accurate records and documentation for all active and executed contracts
Operations & Process Improvement
- Identify opportunities for operational and process improvements
- Lead or support initiatives focused on workflow optimization, contract standardization, and operational efficiency
- Assist with project management, data analysis, and reporting activities
- Support customer success initiatives and cross-functional operational projects
- Contribute to enhancement efforts within Salesforce and Contract Lifecycle Management (CLM) tools
Cross-Functional Collaboration
- Partner effectively with:
- Sales/Business Development teams
- Legal Counsel
- Operations teams
- Customer Success stakeholders
- Communicate contract terms, risks, and operational updates clearly across departments
- Balance customer satisfaction while protecting Frontier’s business interests
Required Qualifications
- Bachelor’s degree or equivalent professional experience
- 5+ years of experience in:
- Contract management
- Contract drafting
- Contract negotiation
- 3+ years of experience in:
- Operations
- Process improvement
- Business operations or business development
- Strong analytical, organizational, and problem-solving skills
- Ability to manage multiple contracts, priorities, and projects simultaneously
- Excellent written and verbal communication skills
- Self-motivated with the ability to work independently with minimal supervision
- Strong collaboration and stakeholder management skills
- Comfortable leading initiatives or supporting team efforts as needed
Preferred Qualifications
- Experience using:
- Salesforce
- DocuSign
- CLM (Contract Lifecycle Management) platforms
- Experience within the Multifamily, Telecommunications, Real Estate, or Property Management industry
- Familiarity with customer success and operational process optimization initiatives
Additional Requirements
- Valid driver’s license
- Willingness to travel up to 10%
Ideal Candidate Profile
The ideal candidate is:
- Detail-oriented
- Highly organized
- Customer-focused
- Operationally driven
- Comfortable working in a fast-paced environment
- Skilled in negotiation and relationship management
- Passionate about improving processes and driving results
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