Genesis10 is currently seeking an Onsite Desktop Support Technician for an On-site position with a Global Manufacturing Company located in Pittsburgh, PA. This is a 6+ month contract opportunity.
Compensation: $30.00 - $40.00 per hour, W2, based on qualifications
Position Overview: This is an on-site, day-shift role providing high-touch, "white glove" C-level technical support to executives and their administrative staff. The successful candidate will be the primary technical contact, responsible for laptop support, conference meeting assistance, and managing hardware/software service delivery with a strong sense of urgency. This position involves working within a ServiceNow ticketing system and supporting a large-scale PC conversion project.
Key Responsibilities: - Perform Service Desk tasks according to Standard Operating Procedures (SOPs)
- Manage Service Delivery for the primary assigned site and other regional sites
- Identify and deliver computer hardware, software and miscellaneous services meeting defined Service Level Agreements (SLAs)
- Accurately document instances of hardware failure, repair, installation, and removal in the ITIL Service Desk system
- Administer and support current Anti-virus and Tanium software implementations to ensure the security of client systems
- Maintain the Configuration Management Data Base (CMDB) within the Service Desk system ensuring accurate IT inventory documentation
- Perform timely activities related to the PC lifecycle: Install, Move, Add, Change, Refresh, Stock, and Dispose
- Implement, configure, troubleshoot and maintain network printers/scanners, MFDs, desktop Teams, and mobile phones
- Resolve backlog for incidents and service requests, report progress to end users and track root cause analysis
- Perform VIP support on site when requested
Primary Requirements: - Bachelor's degree in a relevant discipline or commensurate combination of relevant experience and certifications
- Minimum 3 years of experience in related IT roles
- Windows 7/10/11 user and administrator knowledge/experience
- Proven TCP/IP and networking knowledge and work experience (ICND1 or equivalent)
- Professional level knowledge of PC Desktop/Laptop hardware
- Audio/Video equipment support experience
- Excellent customer service skills with experience providing "white glove " support to all levels of an organization, including C-level executives
- Strong sense of urgency and excellent communication skills (in-person, email, and Teams)
- Ability to effectively prioritize and execute tasks in a high-pressure environment
Desired Skills: - Knowledge of ITIL Foundations
- Experience with ServiceNow ticketing system
- Apple Mac, iOS and Android expertise
- Experience managing 3rd party service providers
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: - Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF, and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all of our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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