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Desktop Support Technician

Los Angeles, CA, US • Posted 2 hours ago • Updated 2 hours ago

Full Time

On-site

Fitment

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Job Details

Skills

Technical Support
Management
Logistics
Remote Support
Customer Service
Communication
Microsoft Windows
Conflict Resolution
Problem Solving
Computer Hardware
ServiceNow
Life Insurance
Recruiting
Artificial Intelligence
Privacy
Help Desk
LOS

Summary

IDR is seeking a Desktop Support Technician to join one of our top clients in Los Angeles, CA. This role is a fantastic opportunity for individuals eager to provide exceptional end-user support within a dynamic and fast-paced environment. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the Desktop Support Technician:

Deliver frontline desktop support to end users across our client\'s campus, ensuring timely and effective resolution of issues.
Manage and resolve support requests from a ticket queue, focusing on troubleshooting Windows environments and hardware problems.
Perform system builds, imaging, and device configuration, while assisting with hardware deployment and logistics.
Provide account and access support, and assist users with application-related issues.
Communicate effectively with end users, setting appropriate expectations and escalating issues when necessary.

Required Skills for Desktop Support Technician:

2-3 years of experience in Desktop Support, with a strong emphasis on customer service and communication.
Proficiency in troubleshooting Windows environments and working independently from a ticket queue.
Strong problem-solving skills and a professional, service-oriented approach.
Experience with hardware deployment, imaging, and workstation builds is preferred.
Familiarity with ServiceNow and supporting enterprise users in an onsite environment is advantageous.

What\'s in it for you?

Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization
Close-knit and team-oriented culture

Why IDR?

25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
Clearly Rated\'s Best of Staffing Client and Talent Award winner 12 years in a row

#LI-onsite

By submitting this application, you acknowledge and consent to engage in conversation with a recruiter or virtual recruiter from IDR Inc. and its affiliates, and contracted partners by receiving calls, AI-generated calls, texts, or emails to the contact information provided. Please ensure that the contact information provided is one you are permitted to use and are authorized to receive such messages on. If your contact information changes during the application process, please notify IDR promptly. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can opt-out of receiving communications at any time by saying or replying with "STOP" and "HELP" for help. To view our privacy policy, you may access it here (;br>PandoLogic. Keywords: Help Desk Technician, Location: Los Angeles, CA - 90040

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: pandfeed
Position Id: 604328216
Posted 2 hours ago

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