L2 Java Production Support Lead

Job description:            

L2 Production Support Lead – Spring Boot / Java / Angular / AI Platform

Role Summary:

• We are seeking an experienced L2 Production Support Lead to support and stabilize a modern enterprise application ecosystem built on Spring Boot, Java, Angular, Windows, SQL Server, Cosmos DB, Mongo Atlas, Azure Data Lake Services (ADLS), AKS, Python, FastAPI, and LLM serving technologies.
• The role will focus on incident resolution, production monitoring, root cause analysis, service reliability, and coordination across application, data, and platform teams.
• The ideal candidate will have strong hands-on experience in production support, incident management, troubleshooting, and stakeholder communication, with exposure to AI/LLM-based services and cloud-native environments.

Key Responsibilities:

• Provide L2 production support for business-critical applications and services.
• Monitor application health, identify issues, and ensure timely incident resolution within SLA.
• Perform root cause analysis (RCA) for recurring incidents and drive permanent fixes.
• Troubleshoot issues across:
• Frontend: Angular
• Backend: Spring Boot, Java
• Middleware / Services: Python, FastAPI
• Infrastructure: AKS, Windows
• Databases / Data Stores: SQL Server, Cosmos DB, Mongo Atlas, ADLS
• LLM Serving Layer: vLLM, OpenAI services
• Work closely with development, infrastructure, data, and platform teams to resolve production issues.
• Support deployment validation, release monitoring, and post-release issue triage.
• Analyze logs, alerts, and performance metrics to proactively identify risks.
• Maintain incident documentation, knowledge articles, and operational runbooks.
• Participate in problem management and contribute to process improvements.
• Coordinate with business and technical stakeholders on incident status, impact, and resolution timelines.
• Support high-priority incidents and provide leadership during major production events.

Required Skills and Experience:

• 6+ years of experience in application support / production support / L2 support.
• Strong knowledge of Spring Boot, Java, and Angular.
• Experience supporting applications on Windows and Azure-based environments.
• Hands-on experience with SQL Server, Cosmos DB, and Mongo Atlas.
• Exposure to AKS, containerized applications, and cloud deployments.
• Working knowledge of Python and FastAPI.
• Understanding of LLM serving platforms, including vLLM and OpenAI services.
• Strong incident management, troubleshooting, and RCA skills.
• Ability to read logs, trace issues, and work with monitoring tools.
• Excellent communication and coordination skills.
• Experience working in a 24x7 production support environment is preferred.

Preferred Qualifications:

• Experience supporting AI/ML or GenAI-enabled applications.
• Familiarity with Azure services, cloud operations, and platform monitoring.
• Knowledge of ITIL processes such as incident, problem, and change management.
• Experience creating SOPs, runbooks, and support documentation.
• Ability to work under pressure and manage critical incidents effectively.