IT Change Management Manager

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia . We are searching for talented people to join Kennesaw State University in our vision . Come Take Flight at KSU!

Location

(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

This position provides leadership and execution for the people side of technology change, ensuring successful adoption of enterprise IT initiatives. This role translates IT change frameworks into actionable strategies aligned with university culture, IT leadership direction, and institutional priorities while guiding stakeholder engagement, communications, and training. The position partners closely with project managers, technical teams, and business leaders to embed organizational change management throughout the IT project lifecycle.

Responsibilities

KEY RESPONSIBILITIES:
1. Develop and implement IT organizational change management plans aligned with institutional priorities and established change frameworks.
2. Integrate change management activities into IT project lifecycles, including system implementations, upgrades, and service launches.
3. Conduct stakeholder analyses, impact assessments, and readiness evaluations to inform targeted adoption strategies.
4. Lead and guide cross-functional teams in executing change initiatives, ensuring alignment with University goals
5. Develop and execute communication plans supporting project milestones, user adoption, and cultural alignment.
6. Design and coordinate training plans, workshops, and knowledge transfer activities to promote user competency.
7. Track adoption metrics, engagement data, and feedback to evaluate effectiveness and support continuous improvement.
8. Collaborate with IT communications and change analysts to ensure consistency in messaging, tools, branding and templates.
9. Identify opportunities to improve change processes, methodologies, and tools based on lessons learned and feedback.

Required Qualifications

Educational Requirements
Bachelor's degree from an accredited institution of higher education, preferably in Business Administration, Organizational Development, Communications, Information Technology, or a related field, or an equivalent combination of relevant education and/or experience.

Required Experience
Five (5) years of experience in organizational change management and/or project management supporting complex, enterprise level technology initiatives.

Preferred Qualifications

Additional Preferred Qualifications
Relevant certifications such as Prosci®, ACMP, CCMP, PMP, Agile, or ITIL aligned with organizational change and project delivery best practices.

Preferred Educational Qualifications
An undergraduate or advanced degree from an accredited institution of higher education in a related field

Preferred Experience
Experience supporting technology change initiatives within higher education or public sector environments.
Demonstrated experience leading stakeholder engagement, readiness assessments, and adoption strategies for enterprise IT projects.
Experience developing communications, training, and enablement strategies for large scale technology implementations.

Knowledge, Skills, & Abilities

ABILITIES
Ability to translate complex technical changes into clear, actionable messaging for diverse stakeholder audiences.
Ability to analyze adoption metrics, stakeholder feedback, and readiness data to inform decision making.
Able to handle multiple tasks or projects at one time, meeting assigned deadlines

KNOWLEDGE
Knowledge of organizational change management methodologies, frameworks, and best practices supporting IT transformations.
Strong understanding of IT project lifecycles, service management practices, and enterprise technology environments.

SKILLS
Skilled in stakeholder engagement, facilitation, communications strategy, and training enablement.
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow-up skills
Strong customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at _personnel_conduct .

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at .

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information on this policy, or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225,

Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position may travel 1% - 24% of the time

Background Check

• Standard Enhanced
• Education

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening
results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

_manual/HRAP_Background_Investigation_Employment.pdf