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IT Support Desk Technician - Bilingual (Spanish)

Plano, TX, US • Posted 1 day ago • Updated 2 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

⏳ Almost there, hang tight...

Job Details

Skills

Bilingual
Information Technology
Technical Support
Mobile Devices
Operating Systems
Management
Customer Support
Spanish
Fluency
Documentation
Customer Engagement
Issue Tracking
Knowledge Base
Exceed
KPI
Virtual Private Network
Server Administration
Computer Hardware
Help Desk
Customer Service
Attention To Detail
FSA
Life Insurance
Team Building
Art
System Integration Testing
FOCUS

Summary

The 20 is looking for a hard-working, spanish-speaking Information Technology Support Desk Technician to provide support to our clients nationwide. The right candidate will be responsible for providing technical support related to computer systems, hardware, software, applications, and more. This person will respond to tickets via a ticketing system, analyze the issues, isolate the problems, and implement the solutions. This person will be comfortable talking on the phone, supporting customers, and have a good general understanding of business technology.

Responsibilities:

Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals
Manage ticket queue to ensure timely resolution
Provide customer support using remote connection software
Professional Spanish fluency is required
Provide thorough documentation on each customer interaction
Prioritize ticketing system flow by following SOPs and KB articles for resolution
Meet or exceed KPI goals
Troubleshooting of the following, though not limited to:
- Advanced desktop issues
- VPN connectivity
- Entry-level server support
- Hardware issues
- Line of business support

Requirements:

IT Fundamentals and A+ certifications, or equivalent professional experience
1+ year of professional help desk experience
Strong customer service skills
High attention to detail
Ability to follow instructions and policies
Ability to adapt to changing and fast-moving environments
Strong phone skills

Benefits:

Medical/Dental/Vision health plans
PTO/Sick/Holiday pay
Dependent Care FSA
Paid Parental Leave
Life Insurance 100% Company Paid
Incredible company culture
Explosive company growth
Company sponsored Team Building Events
State of the art, modern office with amenities: onsite gym, snacks, drinks, and a food hall

Physical Demands:

The physical demands below describe the essential job functions needed to complete this job.

Consistent hand and finger dexterity necessary to operate computer equipment
Consistently required to sit, stand, walk, talk, hear, and see
Routine use of hands to type
Occasional need to stoop, kneel, crouch, twist, crawl, reach, and stretch
Occasional need to walk around the office
Consistent vision abilities required; close vision, depth perception, and ability to focus
May require travel dependent on company needs
Occasional need to lift and/or move up to 30 pounds

The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 80184836
Position Id: 3805ef2cf2995b070abc12dc92a3432e
Posted 1 day ago

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