IT/ Desktop Support Analyst II

Cincinnati, OH, US • Posted 12 hours ago • Updated 12 hours ago

Full Time

On-site

$50,000 - $60,000/yr

CBTS

Fitment

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Job Details

Skills

Desktop

Summary

Role: IT Support Analyst II

Location: Cincinnati, OH (Onsite)

Full Time

The IT Support Analyst II provides intermediate-level technical support to end users across an organization. This role involves diagnosing and resolving hardware, software, and network issues, offering guidance, and ensuring seamless IT operations. The IT Support Analyst II also plays a key role in identifying recurring issues and implementing solutions to improve system performance.

Essential Functions:

Technical Support:

Provide second-tier support for hardware, software, and network-related issues.
Troubleshoot and resolve escalated incidents from Level 1 support.
Ensure timely resolution of tickets within SLA parameters.

System Maintenance & Configuration:

Perform installations, configurations, and updates of operating systems, software applications, and hardware.
Assist with routine maintenance tasks, including updates and patches.

End-User Training & Documentation:

Develop user guides and deliver training for common technical issues and new systems.
Document solutions and contribute to the knowledge base.

Problem Analysis & Reporting:

Identify trends in reported issues and recommend improvements.
Collaborate with cross-functional teams to address root causes of complex problems.

Network & Security Support:

Assist with VPN, LAN, and Wi-Fi connectivity issues.
Ensure compliance with IT security policies, including managing antivirus and system encryption.

Asset Management:

Maintain inventory of IT assets, including hardware and software licenses.
Ensure proper deployment and tracking of IT resources.

Bachelor s degree required, MBA or other relevant advanced degree is often preferred.

CompTIA A+, Network+, or Security+, Microsoft 365 Certified: Modern Desktop Administrator, and ITIL Foundation certification preferred

2-4 years of experience in IT support, or related role.

Proficiency in Windows, macOS, and Linux operating systems.
Experience with Active Directory, Office 365, and remote desktop tools.
Knowledge of networking protocols (TCP/IP, DNS, DHCP) and VPN technologies.
Familiarity with IT service management tools (e.g., ServiceNow, JIRA).

Strong communication and interpersonal skills.
Ability to work independently and in a team environment.
Problem-solving mindset with attention to detail.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10119424
Position Id: 8909668
Posted 12 hours ago

Company Info

About CBTS

CBTS provides a complete spectrum of technology solutions ranging from infrastructure, applications, to consulting services. Our mission is to help businesses architect, deploy, and manage custom-built IT solutions that help them improve operational efficiencies, while reducing costs and risk.

To help achieve your business goals, CBTS has built a state-of-the-art platform of technology assets, engineering talent, and strategic partnerships to deliver world-class services. In addition to configuring and deploying cutting-edge technology solutions, we also use the same platform to fuse the right security, disaster recovery, and management portfolio around your environment. With CBTS, you are assured that your mission critical data is up and running at all times, protected, and compliant.

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