Required Skills & Experience:
14+ years in IT, with 6+ years in ServiceNow and at least 4 years in a technical lead role.
Deep understanding of ServiceNow platform capabilities and architecture (ITSM, ITOM, HRSD, CSM, SecOps, Finance and Supply Chain etc.).
Quick learner to adapt to new technologies being released with every major version of SN (GenAI, AI Agents, Workflow Data Fabric, Raptor Db)
Key Responsibilities:
Demonstrate expertise in core ServiceNow modules such as ITSM, ITOM, CRM, S2P, HRSD, MCO, FSO etc.
Demonstrate Experience with presenting ServiceNow solutions to clients in a value-led approach.
Proficient in presentations on PPTs and communications..
Experience with Flow Designer, IntegrationHub, and Service Portal customization.
Understanding of ServiceNow data models, ACLs, UI Policies, and Notifications.
Define and own the ServiceNow architecture strategy and roadmap across multiple modules and implementations.
Lead solution design, and technical governance across ServiceNow programs.
Translate complex business requirements into scalable, secure, and performant technical solutions.
Establish and enforce platform design standards, coding practices, and integration frameworks.
Lead the creation of custom demos to be showcased to various client.
Review and validate custom development and configurations for quality and alignment to best practices.
Provide technical leadership during client workshops, discovery sessions, and stakeholder presentations.
Collaborate with enterprise architecture and security teams to ensure compliance with IT and business policies.
Provide support with third-party systems (REST, SOAP, JDBC, MID Server, etc.).
Support DevOps initiatives with CI/CD pipelines and testing automation (ATF).
Mentor development teams and conduct knowledge sharing to uplift technical capability.
Experience with Agile/Scrum delivery methodologies.
Excellent communication and leadership skills.
Preferred Qualifications:
Any Architect level certification with ServiceNow - Highly desirable
ServiceNow Certified System Administrator - Required
ServiceNow Certified Implementation Specialist (ITSM, ITOM, etc.) - Preferred
ServiceNow Certified Application Developer - Advantageous
Experience with domain-separated environments, MSP models, or multi-instance strategies
Never miss an opportunity! Create an alert based on the job you applied for.
