OverviewThe Network Support Technician (NST) provides quality on-site support to Physicians Network with a high degree of customer service, technical expertise and timeliness. The Network Support Technician provides support for installation, upgrades and maintenance of all hardware and software in the LAN and WAN environment. Performs preventative maintenance on all networked equipment. Troubleshoots and performs repairs when possible and coordinates vendor service as needed. In all instances, the Network Support Technician is the advocate for the user. The NST is also responsible for assisting with the coordination of IT support work orders and projects.
QualificationsEducation required: High school diploma or GED
Education preferred: Bachelors degree in Computer Science or related field from an accredited College or University
License, certification and/or registration: Valid drivers license and automobile insurance as per policy and the ability to travel to off-site locations.
A+ Certification preferred, Microsoft Certified Windows Server Administrator or similar certification desired.
Experience: Extensive customer service experience required. Previous help desk experience preferred. Extensive experience with Windows 7/Windows 10 and MS Office products required. Extensive experience installing computer software. Experience installing memory, installing and configuring hard drives, and network cards. Experience installing and maintaining printers and jet directs. May consider job related experience in lieu of degree.
Additional skills/abilities: - Ability to manage a stressful work environment related to changing priorities and critical support needs.
- Effectively handle prioritizing issues.
- Must possess positive customer service, advanced communication, and problem solving skills.
- Ability to analyze and coordinate multiple technologies and concepts effectively and create/design Visio drawings for workflows, network diagrams, and project plans.
- Excellent verbal and written communication skills.
- Ability to work with minimum supervision exercising a high degree of discretion and independent judgement.
- Demonstrated ability to relate to all levels of the user community.
- Working knowledge of Microsoft Windows Server 2016 or greater.
- Good working knowledge of Local Area Network topologies and applications of the OSI Model.
- Good working knowledge of Active Directory services and domain topologies.
- Knowledge of installing, configuring and troubleshooting networked devices.
- Knowledge of installation/troubleshooting of remote access software and multifactor authentication.
- Ability to travel to off-site locations
- Additional knowledge of VMware and/or virtualization technologies and technologies desirable.
About UsHighlights of our hospitalsHuntsville Hospital was recently named
Best Regional Hospital and #2 in Alabama by U.S. News & World Report. With 971 beds, a specialized Orthopedic & Spine Tower, a Level III Regional Neonatal ICU, and the largest Emergency Department and Level 1 Trauma Center in the state with our own specialized Red Shirt Trauma Program, there are many opportunities to apply your knowledge and skills. We are a certified Primary Stroke Center and named "One of the Top 100 Hospitals in the Nation with Great Heart Programs." From six cath labs and four EP labs to multiple medical and step-down units, you can continually grow your skillset! We offer a training center on campus for continuing education, Shared Governance Program, Clinical Ladder for professional development, The Daisy Award, and if you are a new grad, a Nurse Residency Program to help you transition from student to professional nurse. We care about you and your well-being by offering an excellent benefits package, childcare, health and wellness programs, an onsite employee pharmacy, a free health clinic, tuition assistance, and much more. We are committed to creating a diverse environment and proud to be an equal opportunity employer. We are a partner to the U.S. Army's Partnership for Your Success (PaYS) program.
Ask us about incentives and additional opportunities.
Huntsville Hospital Benefits:
We are committed to providing competitive benefits. Our benefits package for eligible employees includes medical, dental, vision, life insurance, flexible spending; short term and long term disability; several retirement account options with 401K organization match; nurse residency program; tuition assistance; student loan reimbursement; On-site training and education opportunities; Employee Discounts to phone providers, local restaurants, tickets to shows, apartment application and much more!
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