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Microsoft Senior Functional Lead Microsoft Dynamics CE (Contact Center CCaaS)

Remote • Posted 15 hours ago • Updated 15 hours ago

Full Time

No Travel Required

Remote

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

Dynamics 365 CE
Azure DevOps

Summary

Title: Microsoft Senior Functional Lead Microsoft Dynamics CE (Contact Center CCaaS)

Location: Remtoe

Duration : 20 hrs. per project (full time)

Role Summary:

The Functional Lead Dynamics 365 CE leads CE functional delivery, ensuring business requirements are translated into effective customer engagement solutions. This role works closely with Solution Architects, developers, and business stakeholders to ensure successful end user adoption and outcomes.

Key Responsibilities

Gather and document business requirements for CE solutions
Configure Dynamics 365 CE modules and components
Lead UAT, training, and user adoption activities
Support integrations and data migration validation
Act as functional escalation point for issues

Required Qualifications

8 + years of CE consulting experience
Strong functional knowledge of Dynamics 365 CE modules
Strong Dynamics 365 Contact Cetner (CCaaS) experience
Experience working with Power Platform
Experience creating & managing work backlogs and writing User Stories
Experience using Azure DevOps (ADO)
Experience delivering projects via hybrid waterfall/agile methodologies including Scrum

Preferred Skills & Experience

Experience with Omnichannel or Field Service
PL-200 or equivalent certification

Technical Expertise

Hands-on expertise in Dynamics 365 CE functional configuration across Sales, Service, and related apps
Hands-on expertise in Dynamics 365 Contact Cetner (CCaaS) experience
Strong understanding of Dataverse entities, relationships, and business rules
Experience configuring forms, views, dashboards, business process flows, and security roles
Knowledge of Power Automate for workflow and business process automation
Ability to validate and support data migration, imports, and integrations
Experience leading UAT cycles, defect triage, and functional validation
Understanding of user adoption strategies, training, and change management

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: compqtx
Position Id: 8942705
Posted 15 hours ago

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