Job DescriptionWhy choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.
The Service & Delivery Tech's primary purpose is to provide ongoing support of all store applications. Responsibilities include aiding Information Technology in incident resolution, ongoing maintenance, implementation, testing, trend analysis, and ad hoc store requests. This position repairs devices such as PCs, Lexmark printers, scan guns, servers, and network equipment. Also assisting with deploying new and replacement hardware into the field. This role is expected to perform regular and routine store visits designed to gather feedback, address ongoing problems, provide aid in incident resolution, and inform stores of any upcoming changes.
Main responsibilities: - Level 1 and Level 2 technical support for store systems and applications
- Repair all approved standard technology hardware, including PCs and accessories, server hardware, network hardware, multi-function printers, desk, mobile phones and scan guns
- Provide onsite routine maintenance for hardware and enterprise systems
- Technical lead for assigned projects
- Assist Information Technology with ongoing incident analysis to determine problem trends as well as training needs
- Deployment of new store systems, upgrades, and process changes
- Interface with all Corporate IT groups on-site support and technology resolutions
- Manage assigned new and existing store-related knowledge and documentation to ensure it is added to a centralized knowledge base
- Provide consistent training to Level 1 Support Desk Analysts on assigned systems to ensure each team member in the Support Desk has equal knowledge and understanding of those systems
- Strive to gain relevant experience and knowledge through formal training programs and certifications that will boost understanding and ability to support assigned systems
- Other duties as assigned by supervisor
We are looking for candidates who possess the following: - At least 2 years of experience as a Level 1 Support Desk Analyst for The United Family or equivalent experience supporting retail systems
- High School Graduate, AA/AS/BA/BS degree preferred, or 2+ years technical / training / hardware certifications preferred
- Previous experience in a home office environment while working in a regional technical support role, preferred
- Self-starter with strong organization skills; ability to seek out, identify and take advantage of opportunities with minimal supervision
- Strong personal skills and experience establishing rapport and building relationships with the user community
- Excellent verbal and written communication skills
- Available to travel within as assigned region with a 120 Mile radius (Overnight travel required)
- Must be able to lift 50+ lbs. on a regular basis
- Ability to function as a team member and get along with others
We also provide a variety of benefits including: - Competitive wages paid weekly
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
Our Values - Click below to view video: ACI Values
Pay transparency language (if applicable)A copy of the full job description can be made available to you.
About UsAlbertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.
Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
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