Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial, State, and Local Agencies. We are a subsidiary of Radiant Digital Solutions. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide.
Job Title: IT Program Delivery Coordinator
Location: Hybrid - Seattle, WA
Duration: 4 Months plus chances of extension
Required Qualifications
- 8+ years leading an IT operations team supporting enterprise-grade software systems.
- 5+ years managing IT projects
- Systems administration and software applications technical support background.
- Minimum of two years of experience using ServiceNow SPM (Strategic Portfolio Management) and CWM (Collaborative Workspace Management) modules, including creating and managing projects, Agile sprints, releases, and stories.
- Experience using ServiceNow or similar digital workflow platforms for incident, request, demand, resource management, automation, and user support workflows.
- Experience coordinating Agile, Scrum, or Kanban-based operational or project work.
- Experience with User Acceptance Testing (UAT) processes, including testing associated with system upgrades.
- Experience with change management practices and coordinating system changes across multiple stakeholders.
- Experience supporting process improvement and continuous improvement initiatives.
- Understanding of the software development life cycle (SDLC) and operational release processes.
- Experience coordinating work across technical teams, business partners, and external vendors.
- Strong organizational and problem-solving skills, with the ability to work independently and adapt in a fast-paced environment.
- Experience documenting operational processes, procedures, and technical requirements.
- Understanding technical debt management and long-term system sustainability practices.
- Familiarity with cloud-hosted applications and system migration efforts.
- Demonstrated ability to build relationships and collaborate effectively across teams.
- Planning, prioritization, and decision-making skills across competing operational priorities.
- Bachelor’s Degree or equivalent combination of education and relevant work experience.
Desired Qualifications
- Experience supporting Student Information Systems, preferably PowerSchool.
- Experience working in K–12 education technology environments or large public sector organizations.
- PMI certification, preferably PMP or PgMP.
- Agile certification such as Certified ScrumMaster (CSM) or PMI-ACP.
- Experience applying Agile, Scrum, and Kanban practices to operational and project work.
- ITIL certification or experience working in an IT service management environment.
- ServiceNow certification or experience administering or configuring ServiceNow workflows.
- Six Sigma or Lean process improvement certification.
- Experience supporting enterprise application architecture or system integration environments.
- Familiarity with and experience supporting enterprise application architecture or system integration environments.
- Experience coordinating work with enterprise vendors and third-party software providers.
- Familiarity with IT security practices and compliance requirements.
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