Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial State, and Local Agencies. We are a subsidiary of Radiant Digital Solutions. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide.
We are looking for a Systems Engineer - Hybrid - Irving, TX
If you are interested in applying for this requirement, please do respond with your updated resume.
Job Title: Systems Engineer V
Location: Irving, TX (Hybrid: Tue–Thu onsite)
Duration: 12 months
Role Overview
Seeking a senior Systems Engineer with 10+ years of experience to support customer-facing order management and monitoring systems. This role focuses on ensuring end-to-end order flow integrity, proactive monitoring, automation, and performance optimization across CXP-based systems in a B2B customer delivery environment.
Key Responsibilities
- Manage and monitor all installed CXP systems supporting order workflows
- Ensure order journey continuity within SLAs; proactively detect failures and raise alerts
- Build automated processes and reports for critical order lifecycle milestones
- Monitor application performance, identify bottlenecks, and work with development teams to implement fixes
- Perform triaging of system and workflow issues to ensure minimal disruption
- Maintain system security, backup, and redundancy strategies
- Develop and maintain scripts to improve system efficiency and reduce manual effort
- Contribute to the design and enhancement of operational support systems
Required Skills & Experience
- 10+ years of experience in systems engineering, monitoring, or production support roles
- Strong experience in customer-facing environments, preferably B2B customer delivery
- Deep expertise in order management and order workflow systems (digital or local order flows)
- Hands-on experience with CXP systems (CJCM, DBS, DMD or similar)
- Proficiency in monitoring and reporting tools such as Tableau, Looker, or Pega
- Experience building automated reports and monitoring dashboards
- Solid understanding of Oracle backend systems
- Strong data analytics skills for performance tracking and issue identification
- Experience in scripting and automation to reduce manual intervention
Tools & Technologies
- Monitoring & Reporting: Tableau, Looker, Pega
- Order Workflow Systems: CXP (CJCM, DBS, DMD)
- Backend: Oracle
- Automation/Scripting: Custom scripting for process optimization
Work Allocation
- 60% Monitoring and automation of systems and tools
- 25% Issue triaging and support
- 15% Automation and efficiency improvements
Interview Process
- Multiple rounds
- Local candidates: In-person interview
- Non-local candidates: Virtual interview (Google Meet)
Additional Notes
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