IT Business Relationship Manager

IT Business Relationship
Manager
Hybrid - Manhattan, NY
Contract- 12 months (3 days onsite)

Top Skills

• Business-IT Relationship Management and stakeholder partnership
• Requirements, demand intake, and prioritization
• Technology solution advisory (enterprise systems, cloud, SDLC)
• Agile and product management principles
• IT architecture alignment and technology roadmapping
• Executive-level communication, problem-solving, and influence skills

Job Summary
The IT
Business Relationship Manager is responsible for building strong partnerships
between the IT organization and its internal and external stakeholders. This
role ensures strategic alignment between business objectives and technology
solutions, acting as a trusted advisor to the business while enabling
efficient, high-quality IT service delivery.
The
Relationship Manager reviews and qualifies incoming business requests, defines
expected business outcomes, and facilitates seamless progression through IT
solution delivery. This role works across cross-functional teams,
supports governance and prioritization, and ensures solutions align with
established technology roadmaps and guiding principles.

Required Skills &
Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, Systems Analysis, or a related field, or equivalent professional experience
• Minimum of 5 years of experience across at least two IT disciplines (e.g., application development, infrastructure, architecture, cloud, databases, or networks)
• Experience working with diverse technologies, platforms, and operating environments
• Strong understanding of strategic and emerging technology trends and their application to business models
• Knowledge of product management concepts and Agile methodologies, with the ability to support Agile teams
• Experience in relationship management, demand management, solution management, or customer success roles
• Strong presentation skills with experience communicating to senior business and technical leaders
• Excellent verbal and written communication skills
• Industry experience is beneficial but not required

Key Responsibilities
Relationship Management & Communication

• Serve as the primary point of contact for assigned business areas on all technology-related advisory needs
• Build and maintain strong partnerships between IT and business stakeholders
• Develop a deep understanding of business processes and underlying needs for technical solutions
• Act as a liaison between IT teams and business units to ensure clear communication and alignment
• Participate in leadership and stakeholder meetings to understand priorities and upcoming initiatives
• Escalate risks, issues, and critical concerns to senior management in a timely manner

Demand Intake & Solution Planning

• Review, assess, and qualify new intake requests to ensure clarity of scope and expected business outcomes
• Collaborate with cross-functional teams to develop solution designs, application configurations, and process improvements
• Lead business and requirements-gathering workshops
• Ensure solutions comply with the organization's technology roadmap, standards, and architectural principles
• Perform market research and comparative analysis to evaluate solution options and provide recommendations with justification

Technology & Process Implementation

• Advise business partners on appropriate technology platforms and solutions
• Support development of IT roadmaps aligned to business strategy
• Assess and enhance service catalogs to support evolving business needs
• Identify opportunities for process optimization and operational efficiency
• Create and maintain operating models for relationship management processes

Project Governance & Prioritization

• Support project initiation activities and intake governance
• Partner with business stakeholders to define priorities for initiative pipelines
• Score and evaluate initiatives based on business value, complexity, and risk
• Identify high-level cost estimates, procurement requirements, and implementation approaches
• Lead governance and portfolio review meetings to communicate IT progress and outcomes

Performance Monitoring & Continuous Improvement

• Track and report on IT performance metrics and key performance indicators (KPIs)
• Support development of dashboards and automation for performance monitoring
• Participate in and support enterprise-wide initiatives such as knowledge-sharing sessions and surveys

Team Collaboration

• Schedule, lead, and facilitate effective meetings with clear agendas and outcomes
• Document meeting notes and action items
• Foster a collaborative environment that encourages open communication and knowledge sharing

Job Type & Location
This is a Contract position based out of New York, NY.
Pay and Benefits
The pay range for this position is $65.00 - $75.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in New York,NY.
Application Deadline
This position is anticipated to close on May 12, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.