Technical Program Manager- L4

Job#: 3019652

Job Description:

Technical Program Manager

Candidate Location Requirements: Hybrid - 3 days a week; Studio C, Redmond, WA

Pay rate will be based on qualifications and experience with a typical range of $68-$74 / hr

The Job:

We are seeking a seasoned Technical Program Manager (TPM) . This role will be responsible for driving cross-functional programs focused on telemetry health, device monitoring, and operational excellence across a global datacenter fleet. The ideal candidate will bring a strong background in technical program management preferably in datacenter critical environments, data-driven decision-making, and stakeholder engagement, with a passion for improving service health and operational efficiency.

A typical Day to Day may look like

• Lead the development and implementation of dashboards and monitoring tools to assess infrastructure and telemetry health across global facilities.
• Manage programs that detect and alert on anomalies in utility data (e.g., discrepancies between reported and actual energy/water usage).
• Drive improvements in device onboarding processes, ensuring new infrastructure components are properly integrated into monitoring systems.
• Oversee incident management workflows, including triage, root cause analysis, and resolution tracking.
• Collaborate with engineering, operations, and partner teams to define and refine alerting logic for device outages, performance degradation, and data quality issues.
• Maintain and evolve the team's operational framework, including backlog management, sprint planning, and process documentation.
• Develop and maintain internal documentation, including team playbooks, workflows, and engagement models for cross-functional collaboration.
• Facilitate stakeholder communications, workshops, and program reviews to ensure alignment and transparency.
• Identify gaps in monitoring coverage and lead continuous improvement initiatives based on data analysis and stakeholder feedback.

Top 3 Must-Have Hard Skills

Infrastructure Monitoring & Telemetry Systems (5+ years)

Proven experience managing or implementing large-scale monitoring solutions for infrastructure or datacenter environments. This includes familiarity with telemetry pipelines, health dashboards, and alerting frameworks.

Technical Program Management in Cross-Functional Environments (7+ years)

Demonstrated ability to lead complex, multi-stakeholder programs from planning through execution. This includes backlog management, sprint planning, risk mitigation, and delivery tracking using tools like Jira, Azure DevOps, or similar.

Data Analysis & Incident Management (5+ years)

Strong analytical skills to interpret telemetry data, identify anomalies, and drive improvements in incident detection and response. Experience with data visualization tools (e.g., Power BI, Tableau) and incident management workflows is essential.

Required Candidate Preparation: Candidates should have an A4 portfolio of the projects that are cross functional that they've actually managed in the data center space prepared prior to the assessment.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.