Job#: 3058780 Job Description: Vehicle Development - Fleet Support Engineer
Location: Foster City, California (On-site)
Role Overview
The Fleet Support Engineer is critical to ensuring the operational uptime and reliability of a cutting-edge autonomous fleet. This role focuses on the hardened, safety-critical electronic control units (ECUs) that execute low-level vehicle control, provide fail-operational redundancy to the primary compute, and bring the vehicle to a safe stop if the primary compute fails. The ideal candidate is a technical expert who excels at collaborating with cross-functional teams, meticulously documenting troubleshooting processes, and providing immediate, impactful support for daily fleet operations.
Key Responsibilities
- Serve as the primary technical point of contact for real-time escalations involving the vehicle's primary and backup motion-control units, including controller faults, unreachable or unresponsive controllers, and failed resets.
- Conduct in-depth root cause analysis to implement both interim and permanent corrective actions on motion-control and safety-controller faults.
- Diagnose and resolve complex issues across the primary motion controller's dual-processor architecture (compute and monitor processors) and the backup controller's takeover path, including fail-operational behavior and safe-stop execution.
- Diagnose network and gateway faults in the motion-control domain, including CAN, CAN-to-Ethernet gateway communication, and bus error conditions that lock up or stale controller messaging.
- Troubleshoot command and feedback paths between the primary compute and the motion-control units, and between those units and downstream ECUs.
- Validate and perform component and vehicle bring-up/functional verification procedures, including controller firmware alignment following replacement or repair.
- Develop and maintain comprehensive troubleshooting guides for motion-control and safety-controller components to empower field technicians and drive knowledge sharing.
- Analyze large datasets and fleet telemetry to proactively identify systematic motion-control and safety-controller issues and recommend preventative actions.
- Maintain availability for night and weekend shifts as needed, with advanced notice provided, and travel occasionally to support various operational locations.
Required Qualifications
Education: Bachelor's degree in Electrical/Electronics Engineering, Computer Engineering, or Mechanical Engineering.
Experience: Minimum of 4 years of relevant experience in transportation, aerospace, or autonomous vehicles, with a focus on embedded vehicle controllers, motion control, or safety-critical electronic control units.
Technical Skills: Hands-on experience with embedded ECUs and real-time control systems; proficiency with interpreting electrical schematics, harness diagrams, and state machine diagrams; experience debugging Unified Diagnostic Services (UDS) issues; extensive experience with CAN architecture using tools like Vector CANalyzer, CANoe, or PCAN; and the ability to pass a background check and Motor Vehicle Record (MVR) check.
Preferred Qualifications
- Three or more years of experience in firmware validation for embedded systems.
- Experience with HIL/SIL firmware validation methodologies and preparing test plans from firmware requirements or state machines.
- Familiarity with automotive network gateways, including CAN-to-Ethernet (DoIP) communication.
- Strong understanding of embedded controls and interfacing with physical sensors/actuators.
- Experience with remotely supporting vehicle troubleshooting and utilizing Linux and Python-based programming systems for fleet-level data processing.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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