Job#: 3020738
Job Description:
Apex Systems has an opening for a
Manager, Service Now Architecture and Development
with a growing client in the Virginia area. Where technical vision meets strategic leadership-advance the ServiceNow roadmap for a modern higher-education enterprise.
Title: Manager, Service Now Architecture and Development
Location: fully remote
Duration: Direct hire role
Manager, ServiceNow Architect and Development (Higher Education)
Role Overview
A higher education Information Technology Services (ITS) organization seeks a ServiceNow Architect and Development Manager to lead the architecture, design, development, and optimization of the institution's ServiceNow platform. This is a hands-on leadership position focused on scalable solutions, operational excellence, and technical team leadership.
Key Responsibilities
Architect & Design
Lead overall ServiceNow architecture, data models, workflows, integrations, and scalable platform solutions.
Process Improvement
Identify opportunities for optimization, automation, and innovation within the ServiceNow ecosystem.
Team Leadership
Mentor and guide development staff; promote collaboration, best practices, and continuous learning.
Security & Compliance
Assess platform security and implement improvements aligned with institutional governance and policies.
Configuration & Optimization
Customize ServiceNow modules (Incident, Change, CMDB, Service Catalog, etc.) and ensure platform reliability, performance, and scalability.
Documentation & Training
Develop and maintain technical documentation; support end-user and stakeholder training.
Operational Support
Provide technical support and participate in incident response and troubleshooting for ServiceNow operations.
Minimum Qualifications
Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience
Extensive experience with ServiceNow architecture, development, and platform management
Demonstrated leadership experience managing teams and large-scale technical initiatives
Preferred Qualifications
ServiceNow certifications (Architect, Developer, Admin, Implementation Specialist, etc.)
Experience in higher education, enterprise environments, or ITSM-focused organizations
Strong understanding of platform security, governance frameworks, integrations, and automation
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: apexsan
- Position Id: BHJOB2374_3020738
- Posted 1 hour ago
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