Description
We are looking for a skilled Field Support Engineer to join our team in Atlanta, Georgia. In this Contract to permanent role, you will provide hands-on technical support to clients, ensuring infrastructure reliability and addressing both routine and complex IT issues. This opportunity is ideal for professionals who excel in troubleshooting, client interaction, and maintaining high operational standards.
Responsibilities:
Deliver onsite and remote technical support for client systems, addressing hardware, software, and network-related issues.
Diagnose and resolve problems with network infrastructure, cloud services, servers, and end-user devices.
Handle incident and request management using ServiceNow, ensuring efficient resolution and excellent client communication.
Monitor client environments through tools like LogicMonitor and Datto, proactively addressing alerts and system issues.
Conduct root cause analysis to identify solutions for recurring outages and infrastructure challenges.
Apply patches, remediate system alerts, and maintain the overall health of client environments.
Escalate complex technical problems to senior engineers while ensuring continuity in client communication.
Collaborate effectively with both technical and non-technical stakeholders to deliver a superior customer experience.
Adhere to security protocols and documentation standards to ensure compliance with client and internal policies.
Requirements
Minimum of 2 years of IT support experience, ideally in a client-facing role.
Proficiency in troubleshooting network infrastructure, including routing, switching, and connectivity issues.
Familiarity with cloud platforms such as Azure, Microsoft 365, or similar environments.
Experience in managing and troubleshooting Windows and Mac OS systems, as well as enterprise collaboration tools.
Competence in using ticketing systems like ServiceNow and monitoring tools such as LogicMonitor or Datto.
Strong problem-solving skills across servers, endpoints, networking, and remote access technologies.
Preferred qualifications include industry certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications.
Experience with OS imaging and automated deployment tools like Ghost, Sysprep, or unattended installs.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: rhalfint
- Position Id: 00920-0013404614
- Posted 5 hours ago
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