Sharp Decisions
Sharp Decisions

Field IT Support Technician

Onsite - Little Rock, AR, US • Posted 4 hours ago • Updated 4 hours ago
Full Time
On-site
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Information Technology
  • NATURAL
  • Lifecycle Management
  • Acquisition
  • Software Asset Management
  • Licensing
  • Auditing
  • Inventory Control
  • Database
  • Configuration Management Database
  • Real-time
  • Inventory
  • Procurement
  • Pricing
  • Enterprise Software
  • Computer Hardware
  • Workflow
  • Documentation
  • Web Portals
  • Reporting
  • Analytics
  • Regulatory Compliance
  • Technical Support
  • IT Management
  • LAN
  • Insurance
  • Help Desk
  • Hardware Support
  • Laptop
  • Mobile Devices
  • Software Installation
  • Customer Service
  • Communication
  • CompTIA
  • ITIL
  • IT Service Management
  • IT Asset Management
  • RMM
  • Computer Science
  • Information Systems
  • Business Administration
  • Microsoft Windows
  • Operating Systems
  • Active Directory
  • IOS Development
  • Android
  • Mobile Device Management
  • Network Monitoring
  • Antivirus
  • Remote Monitoring
  • Management
  • Problem Solving
  • Conflict Resolution
  • JavaScript

Summary

Location: Onsite - Little Rock, Arkansas

The Field IT Support Technician position will provide IT Asset Management and technical support for the Information Technology Division and End Users.

Join the Client as a Field IT Support Technician, serving as a vital link for tech support across our statewide operations. You'll be the go-to expert providing IT asset management and hands-on technical support to end users across Arkansas, ensuring our team has the technology they need to protect and preserve our natural resources.

What You'll Do
  • Lifecycle Management: Track and manage IT hardware and software assets from initial acquisition through active maintenance to secure decommissioning.
  • Software Asset Management: Monitor software license utilization, enforce license request compliance, prevent over-licensing, and manage vendor audit defenses.
  • Inventory Control: Maintain the IT Asset Management database (AMDB/CMDB) to ensure accurate, real-time inventory tracking across remote and on-premise teams.
  • Procurement & Vendor Relations: Partner with Fiscal and procurement teams to review contracts, renewals, purchases, and negotiate pricing for enterprise software and hardware.
  • Governance & Compliance: Establish and enforce ITAM policies, approval protocols, and automated asset tracking workflows.
  • Ticketing & Documentation: Manage support requests and document system configurations using an online ticketing and documentation portal.
  • Reporting & Analytics: Generate recurring reports on asset utilization, operational costs, compliance risks, and lifecycle refresh cycles.
  • End-User Support: Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices.
  • Field Assistance: Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues.
Travel Requirements

This role requires regular travel to Client offices statewide (average 2 days per week) with and without Client personnel using Client vehicle. No travel reimbursement necessary. Valid Drivers License and Insurance required!

Required Qualifications
  • 3+ years of experience in each of the following:
  • Helpdesk or Field technician support
  • End User Hardware Support (laptops, desktops, mobile devices)
  • IT Asset Management
  • ITSM/ITAM Tools
  • Software installation and maintenance
  • Exceptional customer service skills with a commitment to user satisfaction
  • Strong communication abilities for technical and non-technical audiences
Preferred Qualifications
  • CompTIA A+, CSAM, CHAMP, ITIL v4, or similar IT certifications
  • Experience with Freshservice ITSM/ITAM
  • NinjaOne RMM
  • Google Workspace administration experience
  • Experience in government or conservation organizations
  • Bachelors Degree in Computer Science, Information Systems, Business Administration, or related field
Technical Skills
  • Windows 11 operating systems
  • Active Directory administration
  • iOS and Android mobile device management tools
  • Network monitoring and discovery tools
  • Antivirus and security software and tools
  • Remote monitoring and management support tools
What We're Looking For

The ideal candidate takes ownership of their work, demonstrates problem-solving initiative, and thrives in a customer-focused environment. You should be comfortable working independently in the field while staying connected to the larger IT team.

#LI-JS1
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: sharpdec
  • Position Id: 53268
  • Posted 4 hours ago
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