Genesys- Contact Center (Only W2)

Santa Clara, CA, US • Posted 1 day ago • Updated 1 day ago
Contract Independent
Contract W2
No Travel Required
On-site
Depends on Experience
Fitment

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Job Details

Skills

  • Genesis
  • Contact Center
  • IVR
  • routing
  • omnichannel
  • SAP C4C
  • CRM

Summary

Position: Contact Center Consultant

Location: Santa Clara, CA

Duration: 5+ Months

 

Skill needed:

Genesis (Contact Center)
SAP C4C (Cloud for Customer)
Salesforce Service Cloud

Key Responsibilities

Implement and support contact center solutions (IVR, routing, omnichannel) using Genesis
Configure and integrate SAP C4C and Salesforce Service Cloud
Work on CTI / API integrations between contact center and CRM systems
Handle requirement gathering, configuration, testing, and production support

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10309076
  • Position Id: 8953440
  • Posted 1 day ago
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