Description: Onsite in Washington, DCOur client is a premier technology integrator serving technical, engineering, intelligence, and enterprise IT markets with approximately 15,000 employees worldwide. The organization designs, develops, and sustains solutions that support diplomatic missions, defense requirements, and exploration initiatives, maintaining leadership in supply chain, hardware integration, and global network integration. Its diversified contract base enables end-to-end capabilities across mission and enterprise lifecycles with a commitment to ethical performance and integrity.
This is a contract to hire opportunity. Applicants must be willing and able to work on a w2 basis and convert to FTE following contract duration. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $60.00 to $70.00/hr. w2
Responsibilities: Responsibilities - Work full-time onsite at headquarters in Washington, DC.
- Drive, standardize, and manage the unified configuration management database.
- Collect and aggregate data to support ITIL processes and perform analysis across configuration, event, capacity, availability, demand, incident, and problem management.
- Assess and fine-tune monitoring capabilities to provide accurate and actionable alerts for 24x7 operations.
- Create and deliver intuitive dashboards showing current and historical performance and service status.
- Configure, maintain, and optimize monitoring dashboards across servers, networks, applications, storage, and cloud services.
- Deploy, manage, and update Management Packs, connectors, and monitoring policies to support business application and service monitoring.
- Perform event correlation and filtering to streamline triage, reduce noise, and ensure timely escalation.
- Integrate data sources from OpenText OBM, SiteScope, and Microsoft SCOM into a unified OBM event console.
- Conduct proactive performance and availability monitoring, identify root causes, and implement preventive measures.
- Implement custom dashboards, third-party connectors, and monitoring automation to detect and resolve service-impacting issues.
- Create policies and procedures for monitoring operations and standardize onboarding and offboarding processes.
Experience Requirements: Experience Requirements - Minimum 7 years of related experience with multi-vendor server operating systems.
- At least 2 years managing OpenText tools including AI Operations Management, Operations Bridge, SiteScope, and Optic.
- Hands-on expertise with management protocols such as SNMP and WMI.
- Scripting experience with PowerShell, VBScript, and/or similar languages.
- Experience managing monitoring systems with more than 250 hosts and/or more than 3,000 sensors.
- Experience operating monitoring solutions such as Zenoss, PRTG, Zabbix, and Nagios.
- Extensive experience monitoring servers, storage, databases, networking, and applications with a focus on maximizing monitoring value.
- Proven track record engineering monitoring solutions and setting strategic direction in collaborative environments.
- Experience supporting a 24x7 operations environment (preferred).
- Experience acting as a technical lead during service outages and coordinating cross-team troubleshooting (preferred).
- Systems administration experience with Windows and/or Linux (preferred).
- Expert-level scripting and automation experience (preferred).
- Experience integrating monitoring tools with ServiceNow and automating alerts to generate service tickets (preferred).
- Strong understanding of ITIL and ITSM, including monitoring, demand, availability, and capacity management (preferred).
- Experience analyzing monitoring reports to drive capacity and availability decisions (preferred).
- Experience creating executive-ready dashboards and data-driven briefings from performance and availability metrics (preferred).
- Experience with visualization and computational tools (preferred).
- Ability to obtain a public trust and meet citizenship or residency requirements as noted (preferred if already active).
Education Requirements: Education Requirements - ITIL certifications including Foundations or above (preferred).
Recruitment Transparency NoticeEliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (, ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact .About Eliassen Group:Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check! 
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