Customer Service Representatives

Remote • Posted 12 hours ago • Updated 12 hours ago

Contract W2

Remote

Depends on Experience

Fitment

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Job Details

Skills

CUSTOMER SERVICE
HEALTH INSURANCE
HEALTH
HEALTHCARE
HEALTH CARE
CLAIM
CLAIMS
CALL
CALLS
INBOUND
HIGH PERFORMANCE LIQUID CHROMATOGRAPHY
CALL CENTER

Summary

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Direct Client Requirement
Job Title: Customer Service Representatives
Contract: 2.5 Months Contract (Part Time)
Location: Remote

Job Summary
The Customer Service Representative provides support to providers and members by answering calls regarding insurance eligibility, benefits, claims, and service authorizations.

Duties & Responsibilities

Answer incoming calls from providers and members.
Provide eligibility, claims, and authorization status information.
Retrieve voicemails and respond in a timely manner.
Collaborate with internal and external partners to resolve issues related to claims payment, authorizations, and eligibility inquiries.
Create, track, and complete Customer Service Incidents for internal departments to resolve caller issues.
Participate in identifying and resolving root causes for recurring issues.
Ensure customer needs and concerns are communicated and managed effectively to maintain strong customer relationships.
Apply customer service best practices to ensure a positive experience.
Meet daily, weekly, and monthly performance metrics.
Perform other duties as assigned.

Education & Professional Experience

High School Diploma or GED required.
1–3 years of experience in the Health Insurance industry preferred.
1–3 years of customer service experience required.
Claims payor experience preferred but not required.

Professional Competencies

Strong verbal and written communication skills.
Organized with the ability to prioritize and meet deadlines.
Able to work independently with minimal supervision.
Comfortable working in a fast-paced or high-pressure environment.
Understanding of regulatory and compliance requirements.
Results-oriented and detail-focused.
Positive attitude and accountability.
Team-oriented mindset.

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10123488
Position Id: 26-02768
Posted 12 hours ago

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Customer Service Representatives

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Job Details

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