About Us:
Founded in 1997, PruTech is dedicated to problem-solving, creating solutions, and maintaining strong partnerships with its clients. PruTech serves a diverse list of clients in different industries from government to finance, retail, and manufacturing. PruTech has offices in New York City, Washington DC, North Carolina, and two nearshore offices in Mexico City and India.
With over 20 years of Information Technology and system integration experience, PruTech provides multiple ways to assist organizations with future technology requirements including:
- Project based system integration
- Custom software solutions
- Package implementations
- Consulting and advisory services
- Big data and analytics
- Nearshore and offshore services
Long-term Contract
On-site: 5 days a week
On-site Location: 29 Gallatin Pl, Brooklyn, NY 11201
Interview Process: 1st In-person and 2nd Virtual round.
The Senior Operations Supervisors will be responsible for the day-to-day supervision of the workflow of the Transit Adjudication Bureau (TAB) public-facing units that handle in-person and telephone functions. S/he should have excellent customer service and problem-solving skills to support the operations of these areas.
Responsibilities:
- Ensure efficient operation of designated areas and manage the daily workflow
- Provide timely updates to the Operations Manager identifying unanticipated challenges and strategies for addressing those challenges
- Plan, organize, direct, and manage the daily activities of the TAB units
- Monitor workflow and prepare various statistical reports for analysis
- Evaluate unit operational procedures and business functions and make recommendations for improvement
Qualifications:
- Bachelor’s degree required
- Minimum 3 years of Supervisory and/or Operations Experience; w/ ability to deliver excellent and efficient customer service
- Minimum of 5 years of customer service experience with a corporate or government agency
- Highly organized with strong follow-through and an acute attention to detail.
- Excellent judgment and outstanding analytical, problem-solving, and creative thinking skills
- Strong communication and interpersonal skills, both written and verbal
- Strong organizational and prioritization skills
- Strong analytical skills with the ability to simultaneously balance multiple tasks/projects in a fast-paced environment
PruTech abides by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
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