ServiceNow & Power BI Reporting Analyst

🚨 Hiring: ServiceNow & Power BI Reporting Analyst

📍 Location: Reston, VA / Plano, TX – Hybrid (3 Days Onsite)
Employement:- C2C
💼 Experience: 10+ Years

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🔹 Primary Skills & Responsibilities

• Develop and maintain ServiceNow reports, dashboards, Performance Analytics, and data extracts for operational and management reporting.
• Design and develop Power BI dashboards and executive-level reports using ServiceNow and other enterprise data sources.
• Build data models, DAX measures, KPIs, metrics, and visualizations to provide actionable insights into operational performance, compliance, service health, and engineering effectiveness.
• Develop ServiceNow data integration and reporting solutions using APIs, data extracts, and other integration methods.
• Identify opportunities to leverage automation, scripting, APIs, and workflow technologies to improve reporting efficiency and accuracy.
• Automate recurring reporting activities including data collection, validation, distribution, scheduling, and notifications.
• Develop automated reporting solutions using Power Automate, PowerShell, Python, APIs, or similar automation frameworks.
• Partner with engineering, operations, security, service management, and leadership teams to gather reporting requirements and define measurable KPIs.
• Support operational reporting, compliance analytics, service health reporting, and performance metrics.
• Drive workflow automation and process improvement initiatives related to reporting and data management.
• Maintain reporting documentation, governance, change management processes, and reporting standards.

🔹 Secondary Skills

• Experience with Omnissa Workspace ONE and Microsoft Intune.
• Knowledge of Apple macOS support and troubleshooting.
• Experience monitoring system performance, compliance, logging, and monitoring platforms.
• Ability to analyze log data and collaborate with engineering teams to resolve incidents.
• Experience working with security and compliance teams to support endpoint protection and policy enforcement.
• Strong troubleshooting and root-cause analysis methodology.
• Ability to accurately document incidents, problem resolutions, and technical procedures.
• Experience with change management concepts, tools, and implementations is preferred.

🔹 Required Technical Skills

ServiceNow | ServiceNow Reporting | ServiceNow Dashboards | Performance Analytics | Data Extracts | Power BI | DAX | Power Query | Data Modeling | KPIs | Metrics | Executive Reporting | Service Health Analytics | REST APIs | Power Automate | PowerShell | Python | Workflow Automation | Intune | Workspace ONE | macOS | Logging & Monitoring | Compliance | Change Management

📩 Interested candidates, please share your updated resume along with: