Help Desk Service Specialist/Remote

Remote • Posted 2 hours ago • Updated 2 hours ago
Contract Independent
Contract W2
Contract Corp To Corp
No Travel Required
Remote
Depends on Experience
Fitment

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Job Details

Skills

  • Help Desk Service Specialist

Summary


Job Title: Help Desk Service Specialist

Location-Remote

Job Summary

We are seeking a customer-focused Help Desk Service Specialist to provide first-level technical support and troubleshooting for end users. This role involves resolving IT issues, maintaining service quality, and ensuring timely support for hardware, software, and network-related problems.


Key Responsibilities

  • Provide first-line technical support via phone, email, or chat
  • Diagnose and resolve hardware, software, and network issues
  • Log, track, and manage incidents and service requests using ticketing systems
  • Escalate complex issues to higher-level support teams when necessary
  • Install, configure, and maintain desktops, laptops, printers, and other IT equipment
  • Assist users with password resets, account access, and basic system usage
  • Maintain documentation of issues, solutions, and standard procedures
  • Ensure adherence to SLAs and service quality standards
  • Support onboarding and offboarding activities (user setup, access provisioning)

Required Qualifications

  • Bachelor’s degree or diploma in IT, Computer Science, or related field (or equivalent experience)
  • 3–5 years of experience in a help desk or technical support role
  • Basic knowledge of Windows/macOS operating systems
  • Familiarity with common business applications (Microsoft Office, email clients)
  • Understanding of networking basics (TCP/IP, DNS, DHCP)
  • Strong troubleshooting and problem-solving skills
  • Excellent communication and customer service skills

Preferred Qualifications

  • Experience with ticketing tools (ServiceNow, Jira, Zendesk, etc.)
  • Knowledge of Active Directory and user account management
  • IT certifications (e.g., CompTIA A+, ITIL Foundation)
  • Experience supporting remote users and VPN connectivity

Key Skills

  • Technical Troubleshooting
  • Customer Support & Communication
  • Incident & Ticket Management
  • Time Management & Multitasking
  • Basic IT Infrastructure Knowledge
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10513292
  • Position Id: 72209-12895-
  • Posted 2 hours ago
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