HR Journalist
100% Remote (DMV locals only)
6-12 Months+
PURPOSE:
Responsible for responding to general associate inquiries about human resources programs, procedures, and policies. Serves as the initial point of contact for HR inquiries for the workforce. (Tier 1 support). Assist functional teams daily to ensure all customer requests are handled in a timely and confidential manner.
ESSENTIAL FUNCTIONS:
25% Responds to general intake inquiries from employees and manages the process necessary to bring to resolution in a timely manner.
15% Maintains information systems and processes necessary paperwork. i.e. severance, telework etc.
15% Maintains and keeps updated support documentation used by HR/Shared Services/Employees ensuring relevance and current content.
15% Reviews and gathers feedback continuously on how to improve HR processes, sharing with HR Shared services team members.
15% Maintains in-depth knowledge of company-specific policies and practices.
15% Acts as a liaison with functional areas with HR; ensuring understanding of processes.
Qualifications
Education Level: High School Diploma
Experience: 3 years years of related experience
Customer service experience, hr onboarding experience, or experience as an hr technician/analyst/generalist.
Preferred Qualifications
1-3 years HR Knowledge
Knowledge, Skills and Abilities (KSAs)
Ability to work as part of a collaborative team and independently., Proficient
Knowledge of multiple human resource disciplines including compensation, benefits, employee relations, immigration, performance management, federal and state employment laws., Proficient
Strong customer service skills. , Proficient
Strong acumen with systems, data, and reporting., Proficient
Proficiency with Microsoft Office Suite , Proficient
Excellent communication skills (both verbal and written), Proficient
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