Job Role: Change Coordinator
Location: Chandler, AZ
Job Description:
This role of Change Manager Delivery Lead is responsible for planning, coordinating, and delivery of defined deliverables which usually requires engagement from multiple teams such as a project or smaller program. Key responsibilities include communicating the work objectives, coordinating delivery, managing risks, ensuring compliance to standards, and providing end to end visibility into the health of the deliverables. This role ensures execution and delivery meets the client s expectations in terms of the functionality, quality, timeline, and cost. They facilitate sync points across multiple organizations to enable delivery.
Position Summary
The areas of focus for the Delivery Lead role includes support of engineering teams under the Service Request Fulfillment (SRF) umbrella. Candidate will be responsible for end-to-end ITIL change management. In this role the candidate will act as a gateway between engineering teams and application owners by managing a high volume of changes from creation to closure within ITSM Remedy. This position will require candidate to exhibit strict organizational skills in an environment with constant shifting priorities. A high-level understanding of existing and emerging technologies and business requirements.
This position will interface directly with internal stakeholders and external suppliers/providers, architecture, product engineering, product management, and business management. At times, they may interface with various levels of senior management. Strong communication and problem-solving skills are a must. The candidate must be able to work on their own and successfully in team settings in various sizes and locations. Adherence and use of standards, product sets, templates, systems, and artifacts are important to the success of the individual, the department, and the firm at large.
Required Skills
ITIL Change Management
3-5 years of experience working in Change Management space
Change management experience ITSM experience preferred
Foundational knowledge of ITIL processes
Leadership: Self-starter, self-directed and shows initiative
Working knowledge of JIRA/Confluence
Experience working in an Agile environment
Microsoft Excel & Power Point experience
Demonstrated ability to reduce process complexities
Organized and detail oriented
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