Infinite Computer Solutions (ICS)
Infinite Computer Solutions (ICS)

Technical Engineer - CCA Application - Cloud Tech AWS / Google Cloud Platform

Atlanta, GA, US • Posted 2 hours ago • Updated 20 minutes ago
Full Time
No Travel Required
On-site
$90,000 - $100,000/yr
Fitment

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Job Details

Skills

  • CCA
  • GCP
  • AWS
  • PAYER
  • PROVIDER
  • Healthcare

Summary

Technical Engineer – CCA Application (AWS/Google Cloud Platform) | Healthcare | Onsite

Experience: 3-5 Years
Location: Onsite

<>Role Summary

Seeking a Technical Engineer with experience in CCA (Contact Center Applications) and AWS/Google Cloud Platform cloud platforms to support, maintain, and enhance healthcare customer service and operational applications.

<>Key Responsibilities
  • Support and troubleshoot CCA applications in AWS/Google Cloud Platform environments.
  • Monitor application performance, availability, and system health.
  • Manage integrations with APIs, databases, and healthcare applications.
  • Collaborate with business and technical teams to deliver scalable solutions.
  • Support deployments, upgrades, incident resolution, and release activities.
  • Ensure adherence to healthcare security, privacy, and compliance standards.
<>Required Skills
  • 3-5 years of experience in application support, cloud engineering, or technical operations.
  • Hands-on experience with Contact Center Applications (CCA).
  • Strong knowledge of AWS and/or Google Cloud Platform cloud services.
  • Experience with REST APIs, microservices, SQL, and application integrations.
  • Familiarity with monitoring tools, troubleshooting, and CI/CD practices.
  • Strong analytical, problem-solving, and communication skills.
<>Healthcare Domain Experience
  • Experience supporting Healthcare Payer and/or Provider applications.
  • Knowledge of Member Services, Care Management, Claims, and Contact Center operations.
  • Understanding of healthcare data privacy and compliance requirements (HIPAA preferred).
<>Preferred Qualifications
  • AWS and/or Google Cloud Platform certification preferred.
  • Experience with Amazon Connect, Genesys, NICE CXone, Five9, or similar contact center platforms.
  • Familiarity with ITIL, incident management, and service operations.
<>Work Schedule

Must be available to work during EST/ET business hours (typically 8:00 AM - 5:00 PM EST/ET) and provide operational support as required.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10199915
  • Position Id: 9125827
  • Posted 2 hours ago
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Neha Bam

Recruiter @ Infinite Computer Solutions (ICS)

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