Job title: IBM FileNet Administrator (L3 Production Support)
Work location: Springfield, MA – hybrid (Would consider remote for the absolute perfect person – must work EST)
Contract duration: 12 months w/ possible extension
Job Duties:
- Handle escalated support issues
- Execution and monitoring of system utilities
- Evaluate IBM Patches and Fixes as needed for potential implementation
- Continuous evaluation of ECM infrastructure components to ensure system resiliency and health
- Work with architecture, business and delivery teams to determine strategic direction for ECM space
- Help users develop and/or enhance reports for meaningful platform and application metrics
- Identifying opportunities to automate repetitive processes increasing efficiency
- Orchestrating cross infrastructure team work groups to resolve or enhance system performance, incidents and maintenance
- Educate the team on new updates
- Communicate and collaborate with other application support teams technical resources and stakeholders regarding status, technical issues and creative solutions
- Monitor system usage for compliance
- Administer, monitor and maintain system security
- Research and keep current on ECM technologies and communicate trends and future needs from a business perspective
- Build client trust and respect, establish client relationships, and develop rapport with client
- Participate and engage in all team meetings
- Document best practices and operational procedures
- Facilitate continuous improvement within the environment
Skills:
Strong working technical knowledge of:
- IBM FileNet Content Platform Engine Administration
- Microsoft SQL Databases
- IBM Content Collector for eMail, Files, and SAP
- IBM Legacy Workflow System
- CI/CD build execution Processes
- Container Management Tools
- IBM WebSphere Application Servers
- Ability to own and drive to resolution
- Strong interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment
- Ability to work in a collaborative environment and on multiple assignments at once
- Experience functioning & executing work in a fast-paced iterative environment such as Agile
- Demonstrate initiative to recommend process improvements and demonstrate creative thinking
- Demonstrate self-motivation and the ability to grasp concepts quickly
- Demonstrate sharp, analytical, problem solving, and decision-making skills
- Ability to guide / mentor other Administrators and troubleshoot issues
- Authorized to work in the United States without sponsorship now or in the future.
Education:
- 5+ years of experience as a FileNet Administrator
- Experience with MS-SQL Database Administration
- Experience on IBM Datacap and IBM Content Navigator
- Experience as a FileNet Developer
- Experience with Managing WebSphere Application Servers
- Insurance and/or financial services industry experience
- Experience using JIRA
- Experience with Claude
- Unique combination of being business-minded and highly analytical while also having a strong and deep technical background in Content Management
Additional Job details from the hiring manager:
- This team manages Enterprise Content Management
- In their space, every company record comes into their space and they utilize IBM FileNet for their application with TREX (proficient product user interface) on the front end
- Looking for a candidate to work in the Springfield office
- High degree of technical expertise in the backend of the tech here
- Ability to handle production support -- required on-call services for that
- Potentially they would like this to be contract to hire if possible
ServiceNow for ticketing
Rotating schedule for on-call support -- on for one week -- 2 other individuals - every third week(ish)
They are working on FileNet 5.6 -- they are looking at an upgrade right now so this person will assist with that as well
· If we can find someone with upgrade experience that would be great
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