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Job Title: Senior Technical Writer
Location: Newark, DE
Duration: Contract - 11 months
Pay Range: $88.02/hr (W2)
Job ID: 407369
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
We are seeking a Senior Technical Writer to lead a complete redesign and rebuild of GRBC documentation from the ground up. The role will focus on creating clear procedures, user guides, training materials, and job aids, while migrating customer-facing content from SharePoint into Confluence. The consultant will establish a structured Confluence documentation library with intuitive page hierarchies, standardized templates, navigation, labeling, and content organization best practices. The role will partner with subject matter experts to gather, clarify, and validate technical information to ensure accuracy, consistency, and alignment with updated documentation standards.
Responsibilities:
- Rebuild and redesign GRBC procedures, user guides, and reference documentation from scratch.
- Migrate customer-facing content from SharePoint pages, lists, and libraries into Confluence.
- Design and implement a structured Confluence library, including page hierarchies, templates, navigation, and labeling.
- Standardize layouts in existing Confluence spaces and improve content searchability and findability.
- Create mixed-media training and onboarding materials, including quick starts, how-tos, and reference sheets.
- Collaborate with subject matter experts to gather, validate, and maintain accurate technical content.
- Apply documentation standards and governance to ensure consistency and ease of maintenance.
Required Skills & Qualifications:
- 5+ years of technical writing experience with demonstrated portfolio of procedural and user documentation.
- Expertise in Microsoft Word and Confluence, including templates, macros, spaces, and permissions.
- Strong ability to simplify and structure complex processes into clear, consumable artifacts.
- Familiarity with SharePoint pages, lists, and document libraries.
- Experience with documentation redesign, cleanup, or migration projects.
- Excellent interviewing, organization, and content-structuring skills with attention to detail.
- Ability to work independently and deliver high-quality content on schedule.
Preferred Skills:
- Familiarity with Business Continuity and Operational Resiliency concepts.
- Understanding of the relationship and flow from Policy to Standards, Processes, and Procedures.
- Proficiency with Microsoft Excel for content inventories and migration tracking.
Why BCforward?
At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
- Competitive compensation and benefits.
- Opportunities for growth with global clients.
- A supportive, inclusive culture that values innovation and people.
- Exposure to cutting-edge technologies and projects.
About Our Commitment
BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Interested? Apply Now!
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