Chief of Staff/Team Manager - Berkley Heights, NJ

Chief of Staff/Team Manager 

Position: Contract

Location: Berkley Heights, NJ

Duration: Long term

Job description:

• Lead and manage multiple service delivery teams, ensuring alignment with organizational goals and client requirements.  Develop and implement service delivery strategies that enhance operational efficiency and client satisfaction.
• Act as the primary point of contact for clients, addressing concerns and ensuring timely resolution of issues. 
• Monitor service delivery performance metrics and prepare reports for senior management, identifying areas for improvement. 
• Foster a culture of collaboration and continuous improvement within teams, encouraging innovative solutions to service delivery challenges. 
• Coordinate with cross-functional teams to ensure seamless service delivery and adherence to service level agreements (SLAs).
• Conduct regular team meetings to review performance, share best practices, and align on objectives. 
• Manage resource allocation and workload distribution across teams to optimize performance and meet client demands.
• Provide coaching and mentorship to team members, promoting professional development and skill enhancement. 
• Stay updated on industry trends and best practices in service delivery management, implementing relevant changes as necessary.

Mandatory Skills: 

•   Proven ability to manage multiple teams effectively, demonstrating strong leadership and interpersonal skills. 
•  Excellent communication skills, both verbal and written, with the ability to engage stakeholders at all levels. 
• Strong analytical and problem-solving skills, with a focus on data-driven decision-making. 
• Experience in developing and implementing service delivery processes and performance metrics. 
• Ability to work in a fast-paced environment, managing competing priorities and deadlines.  

Preferred Skills:  

• Familiarity with project management methodologies and tools. 
• Experience in client relationship management and customer service excellence. 
•  Knowledge of industry standards and best practices in service delivery. 
• Proficiency in using data analytics tools to drive service improvements.