Helpdesk / Network / Application Support Specialist (3–6 Years) – Onsite NYC

New York, NY, US • Posted 5 hours ago • Updated 5 hours ago
Full Time
No Travel Required
On-site
Depends on Experience
Fitment

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Job Details

Skills

  • Active Directory
  • Application Support
  • Computer Hardware
  • Computer Networking
  • Customer Relationship Management (CRM)
  • Customer Service
  • DHCP
  • DNS
  • Documentation
  • Dragon NaturallySpeaking
  • Enterprise Resource Planning
  • Help Desk
  • HR Management System
  • LAN
  • Laptop
  • Microsoft Office
  • Microsoft Outlook
  • Microsoft Windows
  • Network
  • Mobile Devices
  • SaaS
  • Printers
  • Virtual Private Network
  • TCP/IP
  • Wireless Communication

Summary

Responsibilities

  • Provide Level 1–2 support for desktops, laptops, printers, and mobile devices.
  • Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, VPN.
  • Support basic networking: LAN/WAN, Wi‑Fi, DNS, DHCP, TCP/IP, VPN.
  • Handle application support for ERP/CRM/HRIS/SaaS tools.
  • Install/upgrade hardware & software; maintain tickets and documentation.
  • Work with internal teams and vendors to resolve issues.

Required Skills

  • 3–6 years in Helpdesk/Desktop/Network/Application Support.
  • Strong Windows 10/11, Microsoft 365, Active Directory experience.
  • Solid troubleshooting and customer‑service skills.
  • Basic networking knowledge (TCP/IP, DNS, DHCP).
  • Must be local to NYC and able to work onsite.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10511447
  • Position Id: 8972803
  • Posted 5 hours ago
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