Role: Product Manager - Workforce Mgmt
Location: New York, NY
W2 Position
Must Have's:
1. Ideal candidate should have worked in a Retail Store in the US
2. Candidate should have worked on Workforce Management specifically Workforce scheduling
3. Should have IT experience in WFM implementation and worked as a product manager.
| Name | |
| Workforce management | |
| Retail | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | |
JD:
We are seeking a seasoned **Product Management Consultant** with a deep, firsthand understanding of retail operations to lead the strategy and execution of our store scheduling and workforce management (WFM) platforms.
This is not a theoretical role. The ideal consultant has spent time on the retail floor, understands the operational realities of store associates, and possesses the strategic **Product Sense** required to build systems that balance corporate labor budgets with human-centric scheduling. You will act as the **Informed Captain** for our labor optimization initiatives, bridging the gap between complex engineering algorithms and the everyday reality of store managers.
**Key Responsibilities**
**Product Strategy & Vision:** Define the multi-year product roadmap for retail scheduling systems, ensuring alignment with overall enterprise business goals, compliance laws, and operational budgets.
* **Empathy-Driven Discovery:** Utilize deep **Cognitive Empathy** to conduct user research with store managers, regional leads, and associates. Translate their pain points (e.g., rigid shifts, last-minute changes, compliance fatigue) into actionable product requirements.
* **Labor Optimization & Compliance:** Partner with Data Science and Operations teams to build predictive scheduling models that accurately forecast labor demands while adhering to local labor laws (predictive scheduling, rest breaks, minor rules).
* **Cross-Functional Leadership:** Serve as the strategic bridge between IT Engineering, Data Science, Retail Operations, and Corporate Finance.
* **Change Management & Adoption:** Own the roll-out strategy for system updates. Ensure store operations teams are equipped for high adoption rates, minimizing friction during product launches.
**Required Experience & Qualifications**
**Retail Floor Experience:** You have worked inside retail stores (as an associate, team lead, or store manager). You know firsthand how a broken schedule impacts morale, turnover, and customer experience.
* **Product Management Expertise:** 5+ years of experience managing complex B2B or enterprise SaaS products, specifically in Workforce Management (WFM), Human Capital Management (HCM), or Retail Operations Tech.
* **Strategic Frameworks:** Proven ability to own a domain using models like the *Informed Captain*-making decisive, data-driven product choices while empowering cross-functional experts.
* **Technical Fluency:** Comfort working with complex algorithmic systems, demand forecasting models, and integrations with modern WFM systems.
* **Analytical Polish:** Strong capability to analyze labor metrics, operational KPIs, and financial impact models to prove product ROI to executive stakeholders.
### **What Makes a Candidate Highly Successful**
> **The Intersection of Domain Expertise & Empathy**
> The ideal candidate doesn't just build software based on business requirements; they build with a vivid understanding of the store environment. They know that a scheduling system is only successful if it satisfies the business's bottom line *and* respects the associate's time.
Years of Experience: 15.00 Years of Experience
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