HCL Technologies Limited
Job Summary
As an IT Field Services & Onsite Support Technician, you will be a key member of our team, providing essential on-site technical support to our clients. You will be the first point of contact for resolving their technology issues, ensuring smooth operations, and maximizing their productivity. You will play a crucial role in maintaining the IT infrastructure and ensuring satisfaction. You will troubleshoot, diagnose, and resolve hardware and software issues, ensuring optimal system performance and user satisfaction. This role requires strong technical skills, excellent problem-solving abilities, and a customer-centric approach.
Key Responsibilities
Key Responsibilities:
* On-Site Support:Travel to client sites to provide in-person technical assistance.
* Install, configure, and upgrade computer hardware and software.
* Troubleshoot and resolve a wide range of IT issues, including network connectivity, printer problems, and software malfunctions.
* Audio and Video equipment Support including Health Checks
* Asset Management & Disposal
* Data recovery and backup solutions
* Problem Diagnosis and Resolution:Utilize diagnostic tools and techniques to identify the root cause of technical problems.
* Implement effective troubleshooting strategies to resolve issues promptly and efficiently.
* Escalate complex issues to higher-level support teams as needed.
* Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support.
* Coordination with IT Network and Unified Communications team and dispatch vendor technicians to install network equipment, coordinate with Client s third-party suppliers for issues/repair of circuits and RMA.
* Eyes, hands, and feet support for network issues including setup, installation and supporting the configuration as needed, testing circuits, connectivity, and validation of network equipment.
* Coordinate with external vendors for dispatch support.
Skill Requirements
Key Responsibilities:
* On-Site Support:Travel to client sites to provide in-person technical assistance.
* Install, configure, and upgrade computer hardware and software.
* Troubleshoot and resolve a wide range of IT issues, including network connectivity, printer problems, and software malfunctions.
* Audio and Video equipment Support including Health Checks
* Asset Management & Disposal
* Data recovery and backup solutions
* Problem Diagnosis and Resolution:Utilize diagnostic tools and techniques to identify the root cause of technical problems.
* Implement effective troubleshooting strategies to resolve issues promptly and efficiently.
* Escalate complex issues to higher-level support teams as needed.
* Image and install software on Windows, and Apple laptops/desktops including IMAC (installations, moves, additions, and changes) and Remote support.
* Coordination with IT Network and Unified Communications team and dispatch vendor technicians to install network equipment, coordinate with Client s third-party suppliers for issues/repair of circuits and RMA.
* Eyes, hands, and feet support for network issues including setup, installation and supporting the configuration as needed, testing circuits, connectivity, and validation of network equipment.
* Coordinate with external vendors for dispatch support.
Other Requirements
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: hcl001APP
- Position Id: 81028-44036955
- Posted 3 hours ago
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