Title: Desktop Support Technician
Location: Santa Fe, NM
Duration: 1 Year
In Person interview
Rate: $35/hr to $38 on W2 with out benefits
Description
This position will be on-site in Santa Fe, NM and provide desktop support to end users, ensuring reliable operation, maintenance, and connectivity of desktop systems within a Microsoft-based environment.
Key Responsibilities
· Perform PC and laptop break/fix support, including hardware and software installation, configuration, and troubleshooting
· Provide end-user support via in-person, phone, email, and remote tools; respond to and resolve helpdesk tickets in a timely manner
· Manage the full ticket lifecycle within a service management system, including ticket creation, updates, resolution, and escalation in accordance with SLAs
· Diagnose and resolve technical issues through structured troubleshooting (analyze, identify root cause, implement solutions)
· Support internal teams and collaborate with vendor support to resolve hardware and software issues
· Ensure desktop systems integrate seamlessly with enterprise infrastructure, including file servers, email systems, conferencing tools, and business applications
· Maintain accurate documentation of incidents, resolutions, and system changes; contribute to knowledge base articles
· Prioritize and manage multiple tickets simultaneously based on urgency and business impact
Required Skills & Experience
· Hands-on experience supporting desktop environments, including hardware, operating systems, and standard applications
· Strong troubleshooting skills across hardware, software, and basic networking issues
· Experience working in a ticketing/service management platform (e.g., ServiceNow or similar)
· Experience supporting a Microsoft environment, including Windows OS, Microsoft 365, Outlook, Teams, and Active Directory
· Familiarity with basic scripting (e.g., PowerShell, PERL, or Shell) is a plus
· Strong customer service and communication skills, with the ability to support both technical and non-technical users
· Ability to prioritize tasks, multitask, and perform effectively in a fast-paced support environment
· The position is full time, 40 hours On-Site, no remote option available.
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