Program Director (Epic Readiness, Implementation Planning & Cost Modeling)

About us:

Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II.

Join us in driving growth and seizing new business opportunities!

Project Description

·        This role is essential to translate strategy into a fully defined implementation plan, cost model, and staffing model prior to Epic engagement.

·        Epic does not account for all implementation costs (e.g., go-live support, infrastructure, service desk scaling). This role ensures the organization has a complete and defensible funding model and implementation plan. 

Required Years of Experience

·        Minimum: 10–12 years healthcare IT

·        Preferred: 12–15+ years

Leadership requirement:

·        At least 5–8 years leading large-scale implementations or programs

Experience at:

·        Program Director

·        Senior Engagement Manager

·        Transformation Lead

Required Core Experience

·        Epic Implementation Experience (critical)

·        Direct experience with:

·        Epic implementations (multi-hospital strongly preferred)

·        Experience in at least one of:

                         Community Connect

                   Enterprise rollout

                   Large-scale module expansion

Implementation Planning & Scope Definition

·        Built:

Implementation roadmaps (not just executed them)

·        Defined:

Scope, timeline, and sequencing

·        Experience translating:

Requirements → build plan

·        Cost Modeling

·        Experience developing:

Full lifecycle cost models

·        Must include:

Implementation AND non-implementation costs

·        Ability to identify:

What vendors (like Epic) do NOT include

Staffing Model Development

·        Built staffing models for:

·        Implementation

·        Go-live support (at-the-elbow)

·        Post-go-live sustainment

Technical + Infrastructure Awareness

Must understand:

·        VDI / Citrix environments

·        Service desk scaling (ServiceNow or equivalent)

·        Integration architecture (HL7/FHIR concepts)

Preferred Certifications

·        Program / Delivery Leadership

·        PMP (Program Management Professional)

·        PMP (expected baseline)

Core Responsibilities

·        Lead Epic readiness and implementation planning across DMHAS and partner hospitals

·        Analyze Epic workbooks to define:

·        Scope

·        Complexity drivers

·        Timeline assumptions

·        Determine module scope (e.g., Wisdom, Cupid, Rehab, LTC, etc.)

·        Build comprehensive cost model, including:

·        Epic costs

·        NON-Epic costs (go-live support, service desk, infrastructure, integration)

·        Develop staffing model across all phases:

·        Pre-implementation

·        Implementation

·        Go-live support

·        Post-go-live sustainment

Define:

·        Implementation waves and sequencing

·        Infrastructure readiness (Citrix/VDI, ServiceNow, integration)

·        Align all inputs into a cohesive implementation roadmap and funding request