Network and Telecommunications Services Manager

Location: Edgewater Park, NJ
Salary: $115,000.00 USD Annually - $145,000.00 USD Annually
Description: Job Title: Network and Telecommunications Services Manager
Location: Edgewater Park, NJ

Type: Perm/Direct Hire

Note: 2 days onsite weekly every other week

Position Summary:
The Manager Network & Telecom Services is responsible for the design, delivery, and 24/7 operation of Client's enterprise network and voice infrastructure across corporate offices, distribution centers, and stores.
This role ensures the stability, resiliency, and scalability of all network and telecom systems - including WAN, LAN, WLAN, SD-WAN, voice, and cloud connectivity - while driving continuous improvement, cost efficiency, and service excellence.
The Manager leads a blended delivery model consisting of internal engineers, contractors, and offshore managed service provider (MSP) teams, ensuring seamless coordination, accountability, and high-quality outcomes across all facets of network engineering, project delivery, and operations.
This role partners closely with Architecture, Information Security, Service Delivery, and Operations to execute Client's modernization roadmap, enhance resiliency, and deliver secure, scalable connectivity that enables business growth and digital transformation.
This job will have the following responsibilities:
Lead and develop the Network and Telecom team (internal, contract, and offshore MSP resources) to deliver a resilient, high-performing network environment.
Drive operational excellence across global delivery teams through structured governance, KPIs, and continuous service improvement.
Oversee design, implementation, and operation of enterprise network and telecom infrastructure across stores, distribution centers, and corporate offices.
Partner with Architecture and Security to define standards, modernization initiatives, and lifecycle roadmaps aligned with enterprise strategy.
Manage network availability, performance, and capacity planning using proactive monitoring, analytics, and trend reporting.
Govern MSP and carrier performance, ensuring SLA compliance, service quality, and transparent performance reporting via dashboards and QBRs.
Provide technical oversight for routing, switching, wireless, SD-WAN, voice, and security services leveraging Cisco, Palo Alto, Aruba, Infoblox, and F5 technologies.
Lead and drive excellence in network and telecom project delivery by ensuring scope, schedule, and quality adherence across internal and offshore teams.
Govern change, incident, and problem management processes aligned to ITIL principles.
Oversee RCA and remediation for major incidents across internal and MSP-supported environments.
Manage budgets, contracts, and vendor performance scorecards; develop business cases and ROI models for technology investments.
Monitor and report on key operational and delivery KPIs (availability, MTTR, SLA compliance, cost optimization, and project throughput).
Ensure audit readiness, security compliance, and adherence to regulatory standards.
Serve as escalation point for critical incidents and key liaison to senior IT leadership for performance, risk, and capacity reporting.

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