Network Administrator

About this Position:

Job Title: Network Administrator

DAILY DUTIES / RESPONSIBILITIES:

• Support enterprise network and identity initiatives including SD-WAN deployment, PKI lifecycle management, and secure authentication services.

• Monitor, identify, and remediate issues with organisation enterprise network and identity services.

• Support network connectivity and authentication services on Windows-based systems.

• Support connectivity and secure access on mobile devices (i.e., Apple devices).

• Manage the network and identity infrastructure lifecycle at all stages.

• Create and maintain network documentation (e.g., diagrams, coverage, and design documentation).

• Assist with deployment, configuration, and support of SD-WAN, PKI, and secure authentication solutions.

• Perform enterprise network deployments, installations, and upgrades.

  • Requires comfort working on a ladder; ability to lift 40 lbs.

• Perform firmware/software/security/feature upgrades across network and identity platforms.

• Monitor organisation trouble ticket system and complete assigned network, authentication, and connectivity tickets.

• Will serve as the organisation's primary support resource for network and access-related (authentication) technical issues, troubleshooting and resolving most common/routine problems.

• Assists organisation staff/contractors in resolving network, authentication, and connectivity-related problems.

• Coordinate and assist with testing and validation of network and identity solutions.

• Adhere to State and organisation security and IT policies and standards.

• Work closely with key stakeholder groups, including Network, Security, and Server Hosting to ensure the appropriate level of engagement and focus is maintained.

• Assists various IT groups with other tasks as assigned such as with system/network installations and upgrades (i.e. racking equipment).

• Create, maintain, and review/improve upon network and identity documentation.

• Ability to plan, organize, review, and implement associated project milestones to completion.

• Provides updates to Project Team.

• Perform other tasks and duties as assigned.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• 3+ Years of Experience with Enterprise Network Infrastructure and LAN Administration.

• 3+ Years of Experience with Installing, Configuring, and Troubleshooting switches and wireless access points.

• 3+ Years of Experience with SD-WAN, PKI, and secure authentication services.

• 3+ Years of Experience with Troubleshooting network connectivity on Windows and mobile devices.

• 3+ Years of Experience with creating, reading, and maintaining network documentation and diagrams.

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

• Any network or related certification by an industry leader such as CompTIA, Cisco, or Microsoft.

• Cisco Networking Academy or similar bootcamp/training.

ADDITIONAL SKILLS:

• Ability to perform on site physical network work, including lifting 40 lbs and working on ladders.

• Valid driver's license and ability to travel statewide to remote sites with a State OR Personal Vehicle.

• Strong verbal and written communication skills with both technical and non technical staff.

• Strong interpersonal and customer service skills.

REQUIRED EDUCATION:

• Associates Degree in a relevant field of work or high school diploma with equivalent work experience.

REQUIRED CERTIFICATIONS:

• NONE.