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Desktop Support

Cerritos, CA, US • Posted 1 day ago • Updated 17 hours ago

Contract W2

No Travel Required

On-site

$25 - $28/hr

Fitment

Dice Job Match Score™

⭐ Evaluating experience...

Job Details

Skills

Desktop Support
Windows 11 and MS O365
ITSM tickets
asset deployment and tracking
Imaging
IMAC (Install
Move
Add
Change)

Summary

Desktop Support

Job Summary:
We are looking for a skilled Desktop Support Engineer with experience in hardware break-fix, desktop/laptop imaging, and ticketing systems. The candidate will be responsible for troubleshooting hardware and software issues, performing IMAC (Install, Move, Add, Change) activities, managing asset inventory, and ensuring SLA compliance in a Windows 11 environment.
Key Responsibilities:

Perform desktop/laptop repair, hardware customization, and break-fix support
Install and image Windows 11 systems and configure MS Office O365
Manage and resolve ITSM tickets within defined SLAs
Handle asset deployment, tagging, tracking, and inventory updates
Coordinate with vendors for warranty repairs and replacements
Support depot operations, spare stock management, and e-waste disposal
Ensure security and compliance as per customer requirements
Provide excellent customer-centric technical support

Required Skills & Qualifications:

3+ years of Desktop Support experience
Strong knowledge of Windows 11 and Microsoft O365
Experience with ticketing systems and asset management tools
Laptop/Desktop imaging and IMAC experience (Mandatory)
Good communication skills (Local language & English)
Ability to lift up to 50 lbs
A+ Certification

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10200946b
Position Id: 8945359
Posted 1 day ago

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