Senior Refresh Technician

Role: Technical Support Specialist

Location: Enon, OH

Contract

Job Description:

• Uses remote tools toprovide technical support for hardware, software, store networks and applications
• Manages simultaneous connections to multiple stores and pieces of equipment; prioritizes the order in which repairs are made in order of emergency priority
• Monitors the severity of data packet loss either to the entire store network or specific pieces of equipment. Provides the best solution to resolve the underlying problem to bring equipment up to full functionality
• Identifies and corrects issues before a location is aware of a problem using cloud and web-based applications
• Determines the best course of action to improve performance and efficiency of store systems, equipment and applications
• Provides accurate verbal instruction when onsite diagnostics is needed to bring various pieces of equipment to full functionality
• Understands and completes proper processes when installing software.
• Configures and upgrades software on newly installed devices
• Implements software changes for fuel dispensers and fuel tanks
• Provides troubleshooting by using remote tools connected to other legacy networks
• Reads, interprets and follows procedures described in the internal knowledge base
• Provides documentation for knowledge base articles
• Works with third-party help desk vendors as applicable
• Maintains inventories and orders parts as needed

Education Requirements:

• Associate degree in Computer Networking or 4 years of related experience
• Specialized training in network communication, PC architecture and application support

Experience Requirements:

• Prior help desk experience and imaging skills preferred