Help Desk Technician

Description

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for employees in Durango, Colorado. This Long-term Contract position is centered on handling daily support requests, resolving common desktop and user issues, and delivering responsive service in a fast-moving manufacturing setting. The role supports both onsite and remote users while helping maintain stable access to business systems, devices, and collaboration tools.

Onsite /Local is preferred, although remote may be possible based on experience.

Responsibilities:

Oversee the incoming support queue, assess request urgency, and ensure tickets are addressed within expected timeframes.

Deliver first-level assistance for desktops, laptops, and end-user technology, resolving routine technical problems efficiently.

Investigate and fix issues involving Windows systems, Microsoft 365 applications, printers, peripherals, and basic network connectivity.

Assist employees with account access needs, including password changes, user provisioning support, and directory-related tasks.

Provide technical help to remote staff through approved remote assistance tools and virtual support methods.

Record troubleshooting steps, outcomes, and follow-up actions clearly within the ticketing platform.

Escalate incidents that require advanced troubleshooting or administrative access to senior IT team members.

Maintain a thorough, service-oriented approach when communicating with internal users across a range of technical skill levels.

Other duties as needed

Requirements

The successful IT Helpdesk Technician will have:

At least 3 years of experience in a help desk, service desk, or desktop support capacity.

Hands-on knowledge of Windows 10 and Windows 11 environments in a business setting.

Practical experience supporting Microsoft 365 applications and related productivity tools such as Microsoft Teams.

Familiarity with Active Directory, Microsoft Entra ID, and device or endpoint management tools including Intune.

Experience using ticket management platforms such as Jira Service Management or comparable systems.

Ability to troubleshoot remote access, desktop, software, and connectivity issues with strong attention to detail.

Strong communication and prioritization skills, with the ability to manage multiple support requests effectively.

Eligibility to meet U.S. person status requirements and complete any required screening process.

Background required prior to employment.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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