Help Desk/Desktop Support Analyst

Description

We are looking for a Help Desk/Desktop Support Analyst to provide front-line and mid-level support in a cloud-focused Microsoft 365 environment serving clients in Aurora, Colorado. This Long-term Contract position combines user support, Microsoft 365 administration, and direct client interaction, with a strong emphasis on resolving access, collaboration, and device-related issues. The role will also contribute to initiatives involving tenant consolidation, branding updates, and domain-related changes while maintaining a secure and responsive end-user experience.

Responsibilities:
Deliver Tier I and Tier II support for Microsoft 365 users by resolving issues related to email, Teams, Outlook, access, and general productivity tools.
Investigate and correct problems affecting Windows 11 desktops and laptops, especially when cloud applications or identity settings influence performance and connectivity.
Assist with Microsoft 365 tenant integration efforts by preparing configurations, performing setup tasks, validating functionality, and supporting rollout readiness.
Manage device configuration activities and help address identity and authentication issues within Entra ID and related access systems.
Communicate clearly with employees and leadership regarding planned Microsoft 365 updates, branding changes, domain impacts, and user access considerations.
Apply established security procedures when processing access adjustments, account changes, and deactivation requests to ensure compliance with approval standards.
Handle day-to-day break/fix support in a primarily cloud-based environment, focusing on efficient issue resolution with limited dependence on physical hardware support.
Partner with stakeholders and end users to explain technical changes in a business-friendly manner and maintain a high level of customer service.
Support operational improvements by identifying recurring issues and contributing to a more stable and secure Microsoft ecosystem.

Requirements

5+ years of experience in a Help Desk, Desktop Support, or similar IT support role with direct Microsoft 365 support responsibilities.
Practical experience supporting Microsoft 365 environments, including user administration, troubleshooting, and service-related issue resolution.
Background assisting with domain updates, rebranding efforts, tenant transitions, or other Microsoft 365 change-related projects.
Strong troubleshooting knowledge of Windows 10 and Windows 11 in cloud-connected workplace environments.
Working understanding of Active Directory, MFA, identity and access concepts, and their relationship to Microsoft 365 services.
Ability to interpret end-user issues by linking device behavior, meeting performance, and access problems to underlying cloud or policy configurations.
Strong communication and customer support skills, including the ability to work effectively with executives and other business stakeholders.
Foundational knowledge of security-minded support practices related to account controls, approvals, and user lifecycle management.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.