Dynamics 365 Application Support Engineer

Dynamics 365 Application Support Engineer
6 months contract
Fully Remote Position

The D365 Support Engineer is responsible for researching, triaging, and being a strategic partner in resolving Business Solution tickets. He / she will apply low code development best practices for D365 ticket resolution. They will work closely and collaboratively with the Business Solutions team, and various business stakeholders, to support strategic initiatives.

Essential Duties and Responsibilities (include but are not limited to):
Assist end-users with navigating and utilizing D365 functionalities as it relates to various business units and providing training and guidance
Provide Tier 1 Technical support for D365 model driven/canvas apps, including troubleshooting, issue resolution, and escalations as necessary
Ability to create and maintain comprehensive documentation for processes, configurations, and troubleshooting guides
Responsible for leading initiatives of researching new system issues, finding possible resolutions, making suggestions on customer training opportunities, and analyzing ticket history for enhancement opportunities.
Track, manage, and resolve incidents using ADO ensuring timely communications and documentation of issues and resolutions
Work closely with other IT teams, developers, and business stakeholders to triage issues
Ability to triage work items through the development cycle

Qualifications, Skills and Requirements:
Able to adapt to consistently changing environments, manage time and priorities, and handle high stress situations.
Familiarity with JavaScript, Azure Services, Power Automate, and Sales/Customer Service Modules
Must have well-developed analytical, problem-solving and troubleshooting skills.
Must possess well-developed oral and written communication skills; able to document solutions in ADO
Must demonstrate strong customer service abilities.
Must have a high technical aptitude and be able to carry out complex technical instructions.
Must have a high degree of initiative and independent judgment.
Highly organized with a strong attention to detail.

Education, Training and Experience:
High School diploma required; AA/BA/BS degree preferred
Advanced Technical Training is strongly desired
2 - 3 years of applicable experience 
Strong communication skills including the ability to translate complex concepts to non-technical stakeholders and to understand user needs