Each staff member assigned to this project must have a background screening that is equivalent to a Level Two (2) screening standard.
This is a fixed fee/hourly based project which is inclusive of travel, lodging, per diem expenses and all other costs associated with the completion of the associated tasks.
Interviews:
In the event an interview is requested they will be conducted remotely via Microsoft Teams.
Telecommuting:
Telecommuting is not an option for this position.
Scope of Work – Technical Trainer- Advanced
The Consultant will work with the Child Support Program Operational Procedures and Training Process augmenting current program resources by providing technical assistance and consultation services in support
of the development and revision of instructor-led and computer-based training, and other work related to updating the Program’s instructional material.
This position will work and coordinate with agency executive and managing sponsors, technical and functional staff, contractors, and Program operational and support processes.
Experience, Duties, and Responsibilities –Technical Trainer
Required experience:
• Minimum of Five years of experience developing instructor-led and computer-based training.
• Experience writing technical instructions.
• Minimum of three years of experience working with Articulate Storyline 360.
• Experience creating eLearning videos.
Preferred Experience:
• Experience with knowledge base software.
• Experience with Adobe Creative Cloud.
Required Duties and Responsibilities:
• Develop and revise instructor-led and computer-based training using a variety of instructional methods.
• Create and edit content for work instructions (user guides).
• Conduct research and analysis to evaluate system and procedural changes and their impact to instructional materials.
• Coordinate activities with operational and support processes and the OPT unit team members to ensure documents are accurately and timely created or revised.
• Coordinate review and approval of training documents with the team leads, Revenue Program Administrators, operational processes, and Program senior management.
• Identify key information from subject matter experts, existing procedures, work instructions and training materials, course evaluations and feedback documents to create or revise easily understood, engaging instructional material.
• Demonstrate proficiency in the appropriate use of grammar, punctuation, spelling, plain language, and logical content flow to develop creative course content.
• Follow Department and Operational Procedures and Training unit standards for the development, review, and approval of instructional material.
• Demonstrate proficiency in the use of training development applications to include but not limited to Power Point and Articulate Storyline 360.
• Create measurable course objectives, meaningful course interactions and quizzes that align with those objectives.
• Provide quality assurance and technical assistance in the development and revision of instructional materials.
• Follow established plans and processes. Provide recommendations for updates as requested.
• Attend and document meetings related to assigned projects. Schedule and lead meetings and provide agendas, presentations and minutes as requested.
• Convey project information to Child Support Program staff, contractors and other partners as requested, to include sharing specific skills and unique knowledge required to develop instructional material for the Child Support Program.
EDUCATION/CERTIFICATIONS
• Education - bachelor’s degree or certification in Instructional Design or other related field, or equivalent work experience.
Child Support Obligations
Consultant is expected to be current and remain current with respect to any and all ordered child support obligations, including medical support, at the time of proposal and for the duration of the contract. The selected vendor must not hire individuals to work on this contract who are not current with respect to any and all ordered support obligations, including medical support.
Tax Obligations
Consultant is expected to comply with all state and federal tax laws and to remain in compliance throughout the term of this contract.
Work Timeframes
The selected individuals will occupy a full time position, working up to 40 hours per week. Standard work times will be (or approximately) standard business hours (8a – 5p Monday-Friday). Due to new hardware installations, upgrades and maintenance, weekend and/or after hours work may be required on an exception basis. We do not anticipate overtime, but if required, the pay would be the hourly rate, not time and a half.
"When replying please make sure to list your (All Inclusive) Compensation requirements !!!".
Note : This is a Full Time ON SITE Contract Position with NO REMOTE options allowed !!
# of positions = 1
ESTIMATED Start date : Mar/Apr 2026
No phone calls please.
Local Citizens are encouraged to Apply
No relocation assistance provided.
ONLY Candidates with an exact match will be contacted
Candidates should be authorized to work in the US.
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